Reservations Agent Southampton, England
Job description
Looking to join a culture of service and achievement beyond limits?
Can you bring your own personality, create a memorable experience and naturally connect with guest and colleagues alike, then apply for fantastic job opportunity at Novotel, Ibis and Ibis Budget Southampton!
We are hiring a Reservations Team Member! This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here!
As one of our Reservations team will:
Duties
· Process and input group, FIT and corporate reservations following hotel reservations policy
· Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
· Ensure all reservations are accurately actioned within the same working day.
· Date stamp and file processed reservations in the designated areas
· Clear past reservations from filing cabinets to be stored in box files each month.
· Take personal responsibility to ensure that all inquiries are addressed.
· Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
· Assist in the preparation and checking of the rate manual.
· Check and update, as necessary, rates in the computer system.
· Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Sales Manager
· Maintain a positive selling approach to maximise yield in both occupancy and rates.
· Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
Ideal Experience
- Opera
- FOLS
- Resaweb
BENEFITS
We offer an unforgettable talent experience and fantastic benefits:
·Workplace Pension Scheme
·Limitless learning, development and career possibilities within the hotel, our Academies and globally
·Free hotel stays across UK & Accor worldwide discounted accommodation and meals for both yourself and your family
·Free meals on duty, uniforms and dry cleaning
·Incremental holiday entitlement linked with length of service
·Talents recognition events throughout the year
·Social events and celebrations
·Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
·And more: recommend a Friend Referral Scheme; Employee Advisory Service; Eye care vouchers; Cycle to work Scheme and the list goes on...
Note: A good level of English is essential; Previous hotel experience is preferred; Shifts for the food and beverage team leader range from early mornings, to late at night and including weekends and bank holiday, and a varied rota. Full working rights for the UK are required
Job Type: Part-time
Salary: £11.51 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Weekend availability
Ability to commute/relocate:
- SOUTHAMPTON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
