reservations agent Stevenage, England
Job description
We are recruiting for an Oral Surgery booking coordinator, who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
An exciting opportunity has arisen to join the oral Surgery team based at the Lister Hospital in Stevenage.
The team are responsible for booking all Oral Surgery minor operation procedures.
This role involves regular contact with patients, so we're looking for friendly and approachable people with great telephone manner who will put the patient at the centre of everything they do.
You will also need to work closely and collaboratively with our team of clinical staff to ensure best outcomes.
As part of this role you may also cover reception for the clinic, which involves welcoming patients on arrival and confirming their appointment.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
The main duties of the role involve using the electronic patient records system to book clinic appointments and minor ops and communicating with patients and clinical teams.
You will be the first port of call when a patient phones the department with a query about their appointment or to cancel/re-arrange.
General admin duties, filling, booking, helping oral secretaries.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
