Reservations Agent London
Job description
Reservations Agent
A new era begins at the London Hilton on Park Lane.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 is the hotel’s 60th anniversary year and will see further exciting renovations. These include the refurbishment of the higher-floor, Executive rooms and suites and a re-development of the lobby level, including a brand new restaurant and bar.
In April 2022 we completed the refurbishment of the Grand Ballroom, the Wellington Ballroom and the Harvest Suite, suitable for the most glamorous of events, accommodating from 160 to 1200 guests. In addition, the hotel features 16 meeting rooms.
Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.”
BENEFITS
• Competitive Salary and Benefits package
• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Wellbeing programmes to help you Thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Recognised as a ‘Great Place to Work’
• Free meals on shift
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
