reservations agent Leeds, England
Job description
Dakota Hotel based in Leeds City Centre are seeking an organised and enthusiastic individual in the role of a Hotel Reservations Agent.
CONTRACT AND PAY RATE
The gross annual salary is £23,000 plus an annual incentive bonus to earn up to £1,000.
The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be vary Monday – Sunday, generally 9:00-17:30.
PRIMARY ROLE RESPONSIBILITIES
Be a key part of the Reservations function within the hotel, working closely with Reception and Events on reservations, billing, and systems use.
- In the absence of the Reservations Supervisor, attend the weekly Operations Meeting.
- Be proactive in driving improvement, always considering ways to implement change to improve the guest experience and making the reservations process more seamless.
- Deliver fantastic guest service via telephone-based and email communication, securing bedroom and table bookings for guests who contact to enquire. Be knowledgeable about our current special packages and deliver training to the reservations, events and front of house team where required.
- To be fully proficient in all aspects of reservations, maintaining a strong handle on any open billing account, and a super-user on our property management system.
- Be the Guest Relations connection and ensure pac calls are completed with seven, three and one day checks, this will be the opportunity to upsell our room types and packages.
BENEFITS
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- access to daily rewards to be cashed out for shopping vouchers
- Access to discounted gift card platform
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£150 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right!
Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.
Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min walk from Leeds Train Station. We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station.
We are an 84-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
The successful applicant must demonstrate:
- A minimum of 2 years experience as a hotel Reservationist [required].
- Commercially minded individual with strong sales skills.
- Be fully computer literate and a fast learner of systems. Previous experience of using a property management system (PMS) is required, and experience of ResLynx or Shiji is favoured.
- Strong administration skills with the ability to work at pace and prioritise.
- A desire to deliver the highest levels of service, using effective vocabulary and upselling techniques to secure revenue.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
- Be able to be physically active in your role, standing for much of your shift and working at pace.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
To apply, please send us your up to date CV.
For more information on our luxury hotel, please visit us on our social pages linked above.
