Reservationist Coventry, England
Job description
Job Title: Reservationist
Location: Coventry City Centre
Working From Home: Mondays & Fridays
Working in the Office: Tuesdays, Wednesday & Thursdays
Salary: £24,570 pa
Contract Type: Permanent
Hours: Full-time, 42.5 hours pw
STUDY INN:
Study Inn’s Headquarters is currently located in Coventry City Centre however the successful candidate must be willing to travel to our accommodation centres in Loughborough, Nottingham, Exeter, Bristol, Leeds, and Leicester. We have the 2nd phase of Leeds site opening in September 2024 and a new site in Birmingham in the future. We plan on growing our portfolio with projects in the pipeline for 2024 onwards.
BENEFITS:
· 25 days annual leave
· Birthday bonus (additional day off on your birthday)
· Long Service annual leave accrual
· Enhanced Christmas Leave – Not taken from annual entitlement
· Employee assistance programme
· Annual Salary Reviews
· Bonus Scheme
· Hybrid - work from home 2 days a week
· Free access to onsite city centre car park
JOB ROLE:
We are looking for an experienced Reservationist to join our Reservations Team who will ensure the daily input and procedures are carried out efficiently for the reservations department by handling all reservation enquires and bookings in the correct and professional manner. This includes handling day-to-day emails, telephone calls & walk-in enquiries and aim to turn these enquiries into bookings. They will be able to take on a wide range of tasks listed below to ensure our guests enjoy their stay. Our Reservationist will require excellent customer-service, communication, and problem-solving skills. They will also be able to demonstrate they can work under pressure while maintaining their composure and being always friendly.
JOB RESPONSIBILITES:
· To deal with all enquiries either by phone, email or face to face in a polite and courteous manner.
· To ensure all enquiries are responded to promptly and to convert enquiries into confirmed bookings. When required, proactive sales calls to be made.
· To identify the needs of the customer and provide clear explanation and advice when required this include -recognising customers’ personal preferences and budget.
· To have a clear understanding of each customers’ affordability in order to help the customer to select a suitable room type. This includes having the ability to discuss and analyse the financial situation of each customer and calculate the correct payment for each customer.
· To pass on any new business enquiries / sales leads to the relevant person
· To have a full understanding of all rates, packages, special promotions, and methods of payment.
· To have a full understanding of all the room types, location, views, configurations, and accommodations’ facilities.
· To book and arrange room viewings.
· To enter and monitor all reservations into the computer system, ensuring correct and up to date information.
· To carry out telephone chase calls from time to time to customers to secure payments.
· To action specific sales tasks as and when determined by the Line Manager.
· To document all business turned away when the accommodation is full or not enough rooms available.
· To complete all tasks allocated on your shift.
· To comply with company policies and procedures.
· To carry out any other duties that may be required from you from time to time to meet the needs of the business.
WHAT YOU’LL NEED:
· Proven IT skills knowledge of Microsoft Office
· Excellent customer service skills both face to face, Telephone & Email
· Strong organisational and clear communication skills
· Experience of a sales role ideally within hotel sales / reservations environment
· Experience of working with sales targets as an individual and team
· Fluent in another language (not essential, but would be an advantage)
· All candidates must provide proof of eligibility to work in the UK to be considered
· Must have a full UK Driving license and be in a position to drive.
Working Hours: Office working hours vary between 8.30am – 18.00pm, Monday – Friday. However, for this role the working hours will vary dependant on the needs of the business during the company’s busy period of August & September which will include the requirement to work weekends.
Job Types: Full-time, Permanent
Salary: £24,570.00 per year
Benefits:
- Company pension
- Flexitime
- On-site parking
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Coventry
Expected start date: 18/09/2023
