Reservation Agent London, England
Job description
Reservations Agent
A unique chance to be a part of a prestigious London hotel. Our stylish hotel boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel will host 142 bedrooms including suites and a number of venues where our guests can eat, drink, work or relax.
We are excited to be recruiting for a Reservations Agent. Reporting to the Reservations Manager this position is responsible for maintaining and maximising sales revenue. To assist in achieving budgets and targets set for this area and the overall budget, through promotion of the products and services of the hotel.
At the Hyatt Regency London Albert Embankment, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Duties & Responsibilities:
* Receive and answer telephone enquiries taking appropriate actions necessary to convert the call to then generate a ‘sale’
* Handle all enquiries and reservations, offering a personal service as per the standard operating procedures.
* To input reservation at a high quality level.
* Check individual reservations received via direct connect channels on a daily basis.
* To quote according as per hotel guidelines, ensuring information is correctly entered into the system to support accurate forecasting.
* To ensure all data on accounts and guests profiles are correct and up to date in Opera PMS/S&C.
* As a member of the Revenue & Reservations team, maximise conversion and revenue for rooms.
* To be involved in sales activities if required, to ensure the increase of revenue.
* Organise and order any additional equipment requirements to ensure clients’ needs and requirements are met.
* Receive and answer telephone enquiries taking appropriate actions to convert the call to a ‘sale’
* Handle enquiries and reservations, offering a personal service as per the hotel procedures.
*Accurately input reservation.
*Daily check of individual reservations received via direct connect channels.
* Action traces and emails related to forthcoming stays.
* Ensure payment details are accurate and follow the Hotel’s payment policy procedures.
* Check arrivals on a weekly/daily basis and highlight VIP’s.
* Process payments for advance purchase and 3rd party payments.
* Upsell all areas of the hotel
Key Requirements:
You will be a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritise, multi-task and self-manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role. Proactive approach, a strong drive for results and a track record of achievement, along with the ability to network at all levels.
What we offer:
·Competitive salary.
·Meals on duty.
· Dry cleaning.
·Employee discounts across Hyatt hotels.
·Career Progression to everybody who wants to grow and develop within the company or industry.
·The opportunity to be part of a fantastic team and working for a Brand defining Hotel.
·28 Annual Holidays.
·Pension Scheme.
Job Type: Full-time
Salary: £23,636.00-£24,824.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Tips
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Expected start date: 28/06/2023
