Research Assistant Croydon, England
Job description
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes
Support the Insight team with administration and research tasks which support in the delivery of key projects and initiatives
A typical week in this role includes:
Support with the delivery of research projects:
Scripting surveys for quantitative studies
Telephone recruitment for qualitative studies
Booking venues and managing travel
Aiding in the creation of insight reports (e.g. data checking, coding open-ended responses etc.)
Work closely with the CRM team to coordinate scheduled research
Use 3rd party research tools to answer a range of business questions
Management tasks for the Superdrug research community (running small polls, monitoring discussion boards etc.)
Stakeholders include:
Internal – Buying, Merchandising, Marketing, CRM, E-Commerce, Store Teams, Commercial Finance
External – Suppliers (Multinational FMCG companies) and Research and Data Agencies
This job is a good fit for you if:
You enjoy making a difference and creating change
You have a curious nature and can identify patterns and trends within data
You have good time management skills
You are confident in your own communication skills
You can pick things up quickly and are keen to develop skills across several research platforms
You enjoy working in a collaborative team and can share ideas with confidence
You have a passion for Retail and/or Health & Beauty
You can work at a fast pace, in an everchanging environment
You have a keen eye for detail
What you’ll need:
Excellent communication skills (both written and spoken)
Excellent organisational skills
Enthusiastic personality and professionalism
Microsoft Excel experience
Desirable:
Retail or customer service experience (office or shop floor based)
Here's what's in it for you
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
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