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Reporting Analyst

Location: Farnborough (Office based)
Salary: Competitive + Vodafone Benefits
Hours: Full time

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

In the role you will be supporting and driving all aspects of a key named VBSE customer. You will provide and support through a world class suite of data, managing the account and customers’ requirements within our stringent service level agreements. You will also provide consistent and accurate reporting within guidelines provided by management. Understanding the data and its implications to ensure that we fully understand any trending analysis that has a potential customer impact.

What will you be doing?

• 
  Maintain effective customer relationship and act as trusted advisor for Vodafone in all customer interactions, understanding the account needs
• Manage, understand, measure and report on performance
• Provide both raw data and fully analysed performance results to the Account and Customer
• Support the Account and Service teams within Vodafone with reporting needs
• Create and maintain a database within Excel of raw data for any future requirements
• Create and maintain process guides to all areas of reporting across the customer account

Who are we looking for?

• 
  Have previous experience working in a reporting and data-focussed role
• Experience with Service Now (SNOW) solution Reporting and Dashboards (SQL)
• Expert Excel knowledge (Data functions, LOOKUP, Pivot Tables etc)
• Ability to analyse information and identify potential/actual issues/problems and trend analysis
• Strong understanding of ITIL 4 processes- Desirable

SC Clearance or eligible to apply is a must.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.