Renault Customer Service Advisor - Executive Office Rickmansworth, England
RAC
Full Time
Rickmansworth, England
30000 - 31000 GBP ANNUAL Today
Job description
About The Role
Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Renault Executive Advisor you will play an integral role in ensuring the delivery of a World Class Customer experience for Renault UK.
This is a full-time, permanent role, based at Renault’s Head Quarters in Maple Cross, Rickmansworth. £30,000-£31,000 base salary for 40 hours per week across Monday-Friday on a Hybrid basis. Ideal candidate will be able to work out of Renault office three days per week (as per expectation) with the other two days being more flexible.
As an Executive Office Advisor, you will as a focal point for director correspondence and litigation. The role requires the ability to progress complex cases to completion by supporting colleagues, sharing knowledge and best practice whilst also having the ability to make decisions pro-actively to support the needs of the customer.
There will be the expectation of being able to develop effective working relationships within Renault UK demonstrating an understanding of business, facilitating the resolution of complex tasks and cases and managing costs in the most customer centric way possible.
What you’ll be doing:
- Championing a focus on customer delivery by consistently delivering the highest level of experience for Renault Customers
- Resolve ad-hoc customer issues as a result of escalation through RUK Senior Management Team efficiently
- Ensure customer contact takes place timely, demonstrating the ability to provide excellent communication to our customers both verbally and in a formal written approach
- Handle all senior complaint escalations, Director and Press correspondence, investigating thoroughly and promptly, using all resources available
- Build a relationship with Renault UK dealer network to support the resolution of complex cases
- Ownership for Motor Ombudsman case reports, documentation for legal cases and collation of all details for Subject Access Requests
- Escalate issues impacting the customer experience to the appropriate department within RUK as quickly as possible in order to retain the quality of the experience
To be the best, we want the best. We’re looking for Executive Advisors who have:
- Experience in working in a customer service environment involving complete ownership for the customer
- Knowledge of customer service contact channels – face to face, phone and email etc and be confident in all
- Ability to handle and resolve conflict effectively
- Tenacious, friendly and outgoing personality
- Values driven to always delight your customers
- Knowledge of how to resource to deliver and recommend world class response times.
- Ability to deliver high quality results at pace in high pressure environments.
What can we offer in return?
- Competitive rewards package
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
Together we are all #OrangeHeroes. Be a part of our journey!
RAC
rac.co.uk
Walsall, United Kingdom
Dave Hobday
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Private
Motor Vehicle Repair & Maintenance
1897
