Renault Customer Service Advisor - Executive Office Rickmansworth, England

RAC

Full Time Rickmansworth, England 30000 - 31000 GBP ANNUAL Today

Job description

About The Role

Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Renault Executive Advisor you will play an integral role in ensuring the delivery of a World Class Customer experience for Renault UK.

This is a full-time, permanent role, based at Renault’s Head Quarters in Maple Cross, Rickmansworth. £30,000-£31,000 base salary for 40 hours per week across Monday-Friday on a Hybrid basis. Ideal candidate will be able to work out of Renault office three days per week (as per expectation) with the other two days being more flexible.

As an Executive Office Advisor, you will as a focal point for director correspondence and litigation. The role requires the ability to progress complex cases to completion by supporting colleagues, sharing knowledge and best practice whilst also having the ability to make decisions pro-actively to support the needs of the customer.

There will be the expectation of being able to develop effective working relationships within Renault UK demonstrating an understanding of business, facilitating the resolution of complex tasks and cases and managing costs in the most customer centric way possible.

What you’ll be doing:

Championing a focus on customer delivery by consistently delivering the highest level of experience for Renault Customers
Resolve ad-hoc customer issues as a result of escalation through RUK Senior Management Team efficiently
Ensure customer contact takes place timely, demonstrating the ability to provide excellent communication to our customers both verbally and in a formal written approach
Handle all senior complaint escalations, Director and Press correspondence, investigating thoroughly and promptly, using all resources available
Build a relationship with Renault UK dealer network to support the resolution of complex cases
Ownership for Motor Ombudsman case reports, documentation for legal cases and collation of all details for Subject Access Requests
Escalate issues impacting the customer experience to the appropriate department within RUK as quickly as possible in order to retain the quality of the experience

To be the best, we want the best. We’re looking for Executive Advisors who have:

Experience in working in a customer service environment involving complete ownership for the customer
Knowledge of customer service contact channels – face to face, phone and email etc and be confident in all
Ability to handle and resolve conflict effectively
Tenacious, friendly and outgoing personality
Values driven to always delight your customers
Knowledge of how to resource to deliver and recommend world class response times.
Ability to deliver high quality results at pace in high pressure environments.

What can we offer in return?

Competitive rewards package
A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

Together we are all #OrangeHeroes. Be a part of our journey!

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