Remote Support Engineer - Robotics (UK ONLY) Remote
Job description
(Must be based in the United Kingdom)
About the Job
At Dexory, we believe that real time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented, real time access to their operations. Our autonomous data capture technology and insights generation capabilities help to measure, track and find goods across warehouses in real time, while building the ultimate digital twin of facilities.
Join us at a very exciting time of growth as we’re significantly ramping up all areas of the business to lead the way in logistics data globally, backed by some of Europe’s best VCs and driven by passion, curiosity and teamwork.
We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.
What does this role involve?
As a Remote Support Engineer, you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams. You will play a crucial role in maximizing the efficiency and reliability of our robotic systems.
This will be a permanent position for Monday-Friday overseeing the nighttime running of the robots. There will be some flexibility between start/finish times, but this will involve an 8 hour shift covering crucial periods between 2am-5am (shifts could look like 1am-9am / 1.45am-9.45am / 7pm-3am etc. - this can be your choice).
Your key responsibilities will include:
Monitor the autonomous operation of robots that are deployed in the field
Handle incoming alerts and manual interventions as they occur using teleoperation tools
Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team
Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability
Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team
Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders.
What can you bring?
Proven experience in remote monitoring and technical support of robotic systems or complex machinery.Proficiency in using monitoring and diagnostic tools and software.
Excellent problem-solving skills and the ability to think quickly under pressure.
Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.
Flexibility to work non-standard hours
Experience with autonomous mobile robots is a plus.
Benefits
As a company, we’re still in the start-up phase of our life – we’re a small VC-funded team, but we have a great platform in an advanced stage of development. You’ll play a significant role in shaping the future of our products, culture, and engineering team.
We are a diverse, remote-friendly team – we have office space in London, but the nature of this role will require frequent visits to our demonstration site in Oxfordshire as well as customer sites across UK and Europe. We have flexible working hours – as a hardware startup we have occasional important deadlines and site visits, but work-life balance is important to us, and we strive to keep disruption to a minimum.
You’ll receive a market-rate salary, stock options, and hardware/laptop, as well as an annual training and conference budget.
AAP/EEO Statement
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
