Reception / Patient Support

Reception / Patient Support Billingham, England

queensway dental clinic
Full Time Billingham, England 11.5 GBP HOURLY Today
Job description

We are looking for an enthusiastic Receptionist / Patient Support Adviser to join our front of house team at Queensway Dental Clinic in Billingham.

The ideal candidate will have exceptional customer service skills and be able to deliver confident communications to patients and colleagues. The role mainly involves answering calls from patients and dealing with enquiries.

Responsibilities include:

· Providing 5-star customer service for all patients

· Ensuring the patient journey is always followed

· Welcoming patients to the practice and ensuring a comfortable and relaxed environment is maintained

· Assisting patients with booking appointments and making payments

· Talking to patients about dental and skin treatments and preparing information packs

· Assist with finance applications

- Answering calls in the patient support hub

Essential Experience:

· Excellent spoken and written communication skills

· Experience of working in a fast-paced, customer focused environment

· Proficient computer skills in outlook, word and excel

Beneficial Experience/ Qualifications:

· Experience in a receptionist or call centre role

· Experience of using patient relationship management (CRM) system

Personal attributes:

· Caring and considerate manner

· Team player

· Pro-active approach

· Professional attitude

-Excellent communication skills

· Proud ambassador of the Queensway brand

Work remotely

  • No

Job Types: Full-time, Permanent

Salary: From £11.50 per hour

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking
  • Wellness programme

Schedule:

  • Monday to Friday

Experience:

  • reception/call centre: 1 year (preferred)

Work Location: One location

Reception / Patient Support
queensway dental clinic

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