Reception / Patient Support Billingham, England
Job description
We are looking for an enthusiastic Receptionist / Patient Support Adviser to join our front of house team at Queensway Dental Clinic in Billingham.
The ideal candidate will have exceptional customer service skills and be able to deliver confident communications to patients and colleagues. The role mainly involves answering calls from patients and dealing with enquiries.
Responsibilities include:
· Providing 5-star customer service for all patients
· Ensuring the patient journey is always followed
· Welcoming patients to the practice and ensuring a comfortable and relaxed environment is maintained
· Assisting patients with booking appointments and making payments
· Talking to patients about dental and skin treatments and preparing information packs
· Assist with finance applications
- Answering calls in the patient support hub
Essential Experience:
· Excellent spoken and written communication skills
· Experience of working in a fast-paced, customer focused environment
· Proficient computer skills in outlook, word and excel
Beneficial Experience/ Qualifications:
· Experience in a receptionist or call centre role
· Experience of using patient relationship management (CRM) system
Personal attributes:
· Caring and considerate manner
· Team player
· Pro-active approach
· Professional attitude
-Excellent communication skills
· Proud ambassador of the Queensway brand
Work remotely
- No
Job Types: Full-time, Permanent
Salary: From £11.50 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Experience:
- reception/call centre: 1 year (preferred)
Work Location: One location
