Find More Than 10K+
United Kingdom Jobs

Job Description:

We are looking for a motivated and skilled Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will provide excellent customer service and support to our clients, dealing with a range of inquiries, complaints, and issues in a professional and timely manner. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.

Responsibilities:

• Respond to customer inquiries via email, or chat in a timely and professional manner
• Provide accurate information about our products and services
• Troubleshoot and resolve customer issues and complaints
• Follow up with customers to ensure their satisfaction
• Escalate complex issues to the appropriate department or manager
• Collaborate with sales and operations teams to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Participate in training sessions to stay up-to-date on product knowledge and customer service skills
• Meet or exceed monthly performance targets

Qualifications:

• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Customer-focused with a passion for delivering exceptional service
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and customer service software
• Familiarity with CRM systems is a plus
• Availability to work flexible hours, including weekends and holidays, if needed

Requirments:

• Ability to adapt quickly to changing priorities and workloads
• Strong listening and empathy skills to understand and address customer needs
• Ability to handle high-volume or stressful situations with patience and professionalism
• Familiarity with UK data protection regulations, such as GDPR
• Excellent time management and organisational skills
• Ability to handle sensitive or confidential information with discretion
• Willingness to work in a fast-paced, dynamic environment
• Commitment to continuous learning and development to improve customer service skills
• Positive and proactive attitude towards problem-solving and finding solutions
• A passion for providing outstanding customer service and building strong customer relationships

Benefits:

• Competitive salary based on experience
• Pension scheme with employer contributions
• 25 days' annual leave plus bank holidays

• Remote work options
• Company-wide bonus scheme based on performance
• Employee assistance program for well-being support
• Access to a range of discounts and perks through our employee benefits portal

If you have a passion for customer service and want to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. We are an equal-opportunity employer and value diversity at our company.