Remote Customer Service London, England
Job description
Job Description:
We are looking for a motivated and skilled Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will provide excellent customer service and support to our clients, dealing with a range of inquiries, complaints, and issues in a professional and timely manner. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.
Responsibilities:
- Respond to customer inquiries via email, or chat in a timely and professional manner
- Provide accurate information about our products and services
- Troubleshoot and resolve customer issues and complaints
- Follow up with customers to ensure their satisfaction
- Escalate complex issues to the appropriate department or manager
- Collaborate with sales and operations teams to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Participate in training sessions to stay up-to-date on product knowledge and customer service skills
- Meet or exceed monthly performance targets
Qualifications:
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Customer-focused with a passion for delivering exceptional service
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and customer service software
- Familiarity with CRM systems is a plus
- Availability to work flexible hours, including weekends and holidays, if needed
Requirments:
- Ability to adapt quickly to changing priorities and workloads
- Strong listening and empathy skills to understand and address customer needs
- Ability to handle high-volume or stressful situations with patience and professionalism
- Familiarity with UK data protection regulations, such as GDPR
- Excellent time management and organisational skills
- Ability to handle sensitive or confidential information with discretion
- Willingness to work in a fast-paced, dynamic environment
- Commitment to continuous learning and development to improve customer service skills
- Positive and proactive attitude towards problem-solving and finding solutions
- A passion for providing outstanding customer service and building strong customer relationships
Benefits:
- Competitive salary based on experience
- Pension scheme with employer contributions
- 25 days' annual leave plus bank holidays
- Remote work options
- Company-wide bonus scheme based on performance
- Employee assistance program for well-being support
- Access to a range of discounts and perks through our employee benefits portal
If you have a passion for customer service and want to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. We are an equal-opportunity employer and value diversity at our company.
