Remote Customer Service

Remote Customer Service Glasgow, Scotland

Dankybit.
Full Time Glasgow, Scotland 10.56 - 12.04 GBP Today
Job description

We are a customer-first company seeking a highly motivated and enthusiastic individual to join our team as a Remote Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction with our products and services.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
  • Address customer concerns and issues, and work to resolve them in a timely and effective manner.
  • Maintain a friendly and empathetic demeanor with customers, even in challenging situations.
  • Accurately document customer interactions and transactions in our customer service database.
  • Collaborate with other team members and departments to resolve complex customer issues.
  • Stay informed of product and service information to provide the most up-to-date and accurate support to customers.
  • Continuously strive to improve the customer experience through creative problem-solving and customer-focused solutions.
  • Pursue opportunities for professional development and growth in customer service skills and knowledge.
  • Meet or exceed performance goals and customer satisfaction metrics.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong active listening skills and problem-solving abilities.
  • Ability to handle a high volume of customer interactions in a fast-paced environment.
  • Excellent attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Passion for providing outstanding customer service and support.
  • Adaptability and resilience in a constantly changing environment.


If you are a customer-focused individual with a drive to deliver outstanding support, we want to hear from you

Remote Customer Service
Dankybit.

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