Remote Customer Service Advisor London, England
Job description
Company Description
Location: Work from home (UK only)
Start date: October 2023
Looking for a challenging new role where you can work from home and be a part of a rapidly growing company? Look no further than UW!
We're excited to find those who are the right fit for our Customer Service Advisor role, who want to join our team and build a career here at UW! But, this role isn't for everyone… take a moment to consider the following before applying:
- Are you driven by giving an excellent customer service experience and pride yourself on exceeding Customer expectations.
- Are you comfortable handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing?
- Are you a problem solver, who enjoys helping customers with their questions and concerns?
- Can you remain calm under pressure and thrive in a fast-paced environment?
- Are you motivated by meeting goals and targets and can you demonstrate responsibility, integrity, and efficiency?
- Can you demonstrate patience , empathy and possess emotional intelligence
- Can you demonstrate good time keeping and commitment
If you answered "yes" to these questions, then you're the kind of person we're looking for!
We'd love for you to apply if you're able to meet the following requirements:
- A strong internet connection, you’ll need this as you will have multiple systems open at the same time (minimum of 25mbps download and 4mbps upload)
- A dedicated, quiet workspace with a workstation, plenty of natural light, access to fresh air, and no distractions. This cannot be a communal space shared by other household members.
- A smartphone with a minimum: Android phones 9 and later versions Apple phones. Requires iOS 14.0 or later.
- Available to work 40 hours per week across 5 days, you will need to be fully flexible to work shifts between 8am to 6pm Mon-Fri (including Saturdays and Bank Holidays)
- You're currently residing in the UK with eligibility to live and work in the UK too
If you don't meet all of these, please don't be discouraged! We still appreciate your interest in our company and encourage you to apply for other roles that may be a better fit.
So why pick UW?
Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
- £23,000 to £25,000 depending on experience within the energy sector, plus an additional £500 after the first 6 months
- 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
- All the equipment you need to be successful
- Discounts on UW products & services
- Share options and Save As You Earn Scheme
- General Life Insurance up to 4 x your salary
- Employee Assistance Programme including free counselling and legal advice
- Free virtual GP service plus discounts on healthcare and medical cash plans
Thank you for choosing UW, we look forward to speaking to you soon!
Our Recruitment Process, what can you expect?
- Stage 1: Online assessments, that you can complete in your own time
- Stage 2: Digital video interview, that you can complete in your own time
- Stage 3: Final interview with an Energy customer service team leader
About UW
As the UK's only genuine multi-service provider, UW provides energy, broadband, mobile and home insurance to over 900,000 customers. We're on a mission to double in size over the next five years, and we need your help to make it happen.
We believe that everybody matters at UW. We foster an inclusive environment where people can have fun and grow together, and we're proud to have the culture of a start-up despite being a FTSE 250 company with 25 years of experience.
Find out more about us at https://uw.co.uk/about-us
Job Description
Qualifications
Additional Information
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
