Relationship Support Analyst Reading, England
Job description
Relationship Support Analyst
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Relationship Support Analyst.
The role assists Relationship Directors (RDs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for carrying out customer research, financial and credit analysis and helping the RD prepare for customer meetings. Other fundamental parts of the role include coordination of all credit applications, including undertaking pre approval tasks, primary and International account opening and risk escalation management. In the absence of the RD, the role holder will act as the focal point for the relationship, products and services.
This is a hybrid role with travel to the Fareham office or Reading office.
In this role you will:
- Provide support to the RDs to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers
- Enable proactive client management by attending client meetings with the RD as necessary, and acting as the first point of contact for customers on daily credit-related enquiries
- Prepare appropriate analysis, proposals and presentations to prospective customers
- Co-ordination of documentation, including the preparation of all credit applications
- Undertake financial, credit and profitability analysis and prepare the credit application remarks
- Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
- Monitor credit risk, including credit control reports, and analyse management information
- Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response
- Ensure consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks
To be successful in this role you should meet the following requirements:
- Commercial / Business experience is desired
- Understanding of bank systems / processes – including Browser Main Menu, CARM etc
- Understanding of business types and structures together with product/facility knowledge relevant to segment, to support team in appropriate and fair outcomes for clients both existing and new, and delivery of strong customer satisfaction scores
- Basic understanding of Financial Accounts, sufficient to develop ability to interpret, analyse and assess credit risks
- Understanding of HSBC credit risk appetite as it relates to the segment and understanding of Financial Crime Risk policies
- Strong organisational skills with ability to work under pressure
- Good written and verbal communication skills enabling productive and clear dialogue with customers and stakeholders
- Ability to quickly build and maintain strong client and stakeholder relationships
You’ll achieve more when you join HSBC.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!
Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500
