relationship manager London, England
Job description
ABOUT US
We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch. www.ttc.com
HOW YOU'LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment - in person in exciting offices and virtually with leading technology.
Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.
We are looking for a Customer Relations Representative to join our team. The successful candidate will be responsible for providing excellent customer service and building relationships with customers. The ideal candidate should have strong communication and interpersonal skills, be able to handle customer inquiries and complaints in a prPOSITION SUMMARY
Travel Corporation Asia (TCA) is a Destination Management Company offering B2B services to Europe, the UK, and the Easter Mediterranean to Travel Agents throughout Asia.
We have a new opportunity for a pro-active and motivated person to join our team as a TCA Customer Relationship Manager at our London office. The role offers the right candidate a chance to learn about an exciting part of the travel business and become an integral part of the TCA operational team.
If you are passionate about travel, driven by service and delivery and ready to be a key player in a small, thoughtful, and hardworking team we look forward to hearing from you.
- Coordinating tour operations for Asian tour groups from start to end
- Negotiating with suppliers and booking services within budget
- Understanding and managing quotations to calculate supplements and reductions accurately
- Dealing with different Asian markets and agents, maintaining strong relationships with multiple agent accounts
- Providing support for the Tour Leaders on the road and handling on the road issues and emergency calls
- Communicating professionally with both internal and external stakeholders
- Providing a high level of customer service and working successfully with internal departments to ensure the best possible service for our clients
- Ensuring the quality of services provided matches group expectations
- Proposing alternative routes, itineraries, tour ideas if a problem occurs
- Monitoring cancellation deadlines, working in an efficient and timely manner
YOU!
- Tour operations experience necessary
- Mandarin or Cantonese language required (other preferred languages – Malay / Thai)
- Excellent spoken and written English
- Ability to work in a fast-paced environment and manage well under pressure
- Good geographical knowledge of Europe
- Strong communication skills and the ability to problem solve and manage challenging situations
- Excellent organisational skills with attention to detail and strong numeracy skills
- Ability to meet targets and deadlines
- Positive, bright, and can-do attitude
- Good team player and willingness to help others when required
- Excellent computer literacy skills – Microsoft, Word, Excel, Outlook, Teams; Travel Studio experience advantageous professional manner, and be able to provide solutions to customer issues. Additionally, the Customer Relations Representative should have a good understanding of the company's products and services.
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
