Relationship Manager Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
25497 - 28330 GBP ANNUAL Today
Job description
End Date
Monday 13 March 2023
Salary Range
£25,497 - £28,330Agile Working Options
Job Description Summary
Responsible for the day to day relationship of clients and internal stakeholders, including daily lending processes, providing the required client experience to cement LBG as the best bank for business. Responding to client needs to ensure excellence in service is delivered to our clients.
Job Description
Our Community and ExPat Banking branches are an integral part of Lloyds Bank Commercial Markets - providing vital services to the Islands' communities.
And with an employee benefits package you can tailor to suit your lifestyle a customer relationship role with us brings many exciting rewards...
For starters, we'll give you a competitive salary on a full time or part time basis and bonus opportunity of c5-10%.
As well as giving you the following benefits:
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
- Share schemes
You'll also get a Flex cash pot of 4% salary, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 32 days leave (pro rata - including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical insurance you'll receive to family members including enhanced cancer cover.
- A Flex Card providing up to 15% discount with a number of well-known retailers.
We also have free health and well-being offerings. So you can be sure we're investing in your future…
We'd offer you a twelve fixed term contract which gives you an opportunity to gain some great experience to either take with you or perhaps extend into full permanent employment.
So, about the role; Our Relationship colleagues are passionate about making a difference to customers, businesses and communities.
Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.
But we're also driven by a clear purpose: to Help Britain and the Islands recover.
You’ll learn to make the most of your best talent – helping people - using our latest in-branch technologies and digital services.
We just need you to demonstrate the following abilities:
- Honest and genuine, caring about helping people with their finances and delivering fair outcomes to customers
- Banking or Financial Services experience in resolving complex customer queries and solving customer problems through detailed investigation.
- Able to quickly build relationships to give customers a fantastic experience and identify customer retention opportunities.
- Acting with care and integrity giving our customers confidence in the service you're providing - championing the codes of responsibility we follow.
- Capable of nurturing, mentoring and supervising a small team of colleagues and keen on your own self-development.
- The flexibility to work in branches across the area and occasional Saturdays when needed.
- The capability to work on non-compliance issues and support senior colleagues with routine and non-routine monitoring - advising on compliance and regulatory requirements.
We'd like you to also possess any necessary residency license permissions.
What else will we provide?
From Day 1 we’ll build on your existing knowledge and provide support where you need it. Many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people and a fresh start with us appeals then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
