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Relationship Development Assistant

Salary: £22,445 per annum (rising to £24,380 per annum after successful probation period)

Hours: Full time - 35 hours

Contract: Permanent

Location: Hybrid Working (Head Office, West Bromwich)

The West Brom are looking to recruit a full time Relationship Development Assistant. The purpose of this role is to provide a comprehensive support based service to our key broker partners. Completion of all relevant Intermediary Sales and Support Team (ISST) duties including all procedures, controls and processes within the team.

Key Responsibilities:

• To complete all required procedures and tasks of the ISST, within the Operational Risk Framework and Intermediary Governance Framework
• To report any Conduct Risk concerns to ISSTM for recording and monitoring
• Identify and communicate gaps in ISST procedures and practises with a view to improve the way things are done
• To assist with central communication to our key partners on policy, processes and products via telephone and email, ensuring no DPA breaches are recorded
• To assist with payment of proc fees, registering brokers, MI reporting and provide technical MAPS support to brokers
• To assist ISSTM with delegated tasks, promotional and research activity
• Comply with MCOB/FCA/PRA regulatory and internal controls and procedures

Skills and Experience Required:

• Ability to work within a fast-paced environment, to ensure that administration is progressed in accordance to set timescales and customer deadlines
• Ability to utilise knowledge gained to ensure that complex matters are addressed and solutions/recommendations can be made ensuring that the position of the Lender is protected at all times
• Highly motivated with a strength in organisation of own workloads, ensuring priority is given to urgent matters with minimum supervision
• Able to communicate confidently and effectively across a wide range of audiences
• Minimum of 1 years’ experience within lending environment preferred
• Minimum of 3 years’ experience in a financial customer service environment is desirable
• Experience of working in a telephone based Sales and Support Team is desirable
  

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• Life assurance provided by the Society at 4 times your salary

When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email [email protected].

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.