Relationship Associate - IPB Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
25497 - 28330 GBP ANNUAL Today
Job description
End Date
Sunday 12 February 2023
Salary Range
£25,497 - £28,330Agile Working Options
Job Description Summary
Based in the Isle of Man you'll be part of a team who assist our Relationship Managers support the High Net-Worth Clients with their banking needs, these clients reside in the UK/Worldwide.
Job Description
This role is 35 hours a week, Monday to Friday based within our International Private Banking team which is part of the Islands business. This is the fastest growing business in Lloyds Banking Group so it’s an excellent time to join and make a real difference.
And with an employee benefits package you can tailor to suit your lifestyle, a Client Support role in Lloyds Bank International brings many exciting rewards...
For starters, we'll give you a competitive salary starting at £25,500 that comes with a bonus opportunity of c5% (and maybe more!)
As well as giving you the following benefits:
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies.
So you can be sure we're investing in your future.
So, about the role...
You will be resolving a variety of complex queries directly from the Clients or via the Relationship Managers.
Ensuring the clients get the right support when they call or email the bank - whether it's a simple product amendment / a payment request or opening doors to new possibilities.
Be proactive in looking for opportunities to book the Clients in for a Relationship Building conversation with their Relationship Manager to deepen the Client/Banks relationship.
Use your communications skills to discover Clients that multi bank, asking what types of products and services they receive from their other banks to identify opportunities to improve our products and services and attract new funds.
It'll take confidence, a real knack with people and the ability to both put yourself in their shoes and apply the product knowledge you'll learn.
You'll guide these Clients to go digital and support then using our latest technologies to ensure everything is in place for a happy outcome.
You'll be making a genuine difference to peoples' finances and in return, we'll be totally committed to investing in you.
We just need you to demonstrate the following qualities:
- Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aspiring to meet the needs of our customers across a range of banking products at first touch where appropriate
- Assist customers go digital
- Adapts well to change and implementation, ensuring it is consistently evidenced through expert knowledge of products, processes, actions and behaviour
- Shows care about the customer, utilising all feedback provided to understand and improve our customer’s experience, calling out any barriers which may hinder a flawless customer experience whilst taking ownership to move the customer as far along their journey as possible
- Behaves in a manner that at all times places the customer first and observes accurate standards of market conduct. Acts with skill, care and diligence in providing services to customers, treating them sensitively and flexibly and responsively
- Takes ownership of personal development and performance, and regularly assess and develop individual performance during coaching, feedback and 1:1s
- Recognises the need for an inclusive and caring environment where all colleagues feel welcomed, valued and able to contribute as an individual. Value differences and treat both colleagues and customers as individuals.
- Lives the Group’s Values and Behaviours and Codes of Responsibility
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
