Job description

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This position is responsible for a variety of tasks, including but not limited to, greeting the patient, assisting them with completion of patient registration process, verifying, updating of insurance information at each visit, accurately inputting same into the billing systems, scheduling appointments, for this practice and when patients need appointments with other physicians, assists in other required documentation, such as consents, collecting co pays and deductibles, general telephone duties, appropriate and accurate message collection and other tasks as assigned.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

PREFERRED QUALIFICATIONS :

EXPERIENCE:

1. Experience in a medical physician practice setting, where use of electronic systems for patient registration and scheduling was utilized.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.

1. Greets patients and visitors and assists them as appropriate.

2. Updates and maintains patient database.

3. Accurately and efficiently complete the registration process per the established registration guidelines.

4. Correctly sequences insurance plans and accurately record all insurance plans for each patient as part of overall use of practice management and billing system.

5. Sets up new accounts in the system, including all insurance information, and verifies all demographic and insurance information at each visit 100% of the time.

6. Prepare electronic medical records for the next day’s appointment schedule, ROI requests or other purposes.

7. Scans outside medical records, labs, diagnostic test results, hospital or other consultation reports into the electronic medical record system.

8. Add, change or archive patient demographics and/or insurance information at each visit and includes electronically scanned copy in the patients EMR at each visit 100% of the time.

9. Appropriately utilizes on-line resources to verify insurance coverage and benefits prior to services being rendered 100% of the time.

10. Utilizes the HBOC systems as deemed necessary and appropriate to perform the necessary functions of this position.

11. Collects all co-pays and deductibles prior to services being rendered.

12. Identifies and collects all prior unpaid patient due balances.

13. Provides information related to the overall daily operations of the practice, including financial policies and procedures.

14. Identifies and refers delinquent accounts to office manager for review and follow up.

15. Performs standard office functions as needed and assists in the care and maintenance of office equipment.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting and grasping are necessary body movements utilized in performing duties throughout the work shift.

2. Able to exert in excess of 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.

3. Manual dexterity to operate keyboards, fax machines, telephones, copiers and other business equipment.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Basic office environment.

2. May be assigned to any other UHC clinic when staffing needs demand.

SKILLS AND ABILITIES:

1. Ability to work successfully under highly stressful conditions, and must be capable of adapting to varying workloads and work assignments on a constant basis.

2. Ability to comprehend and perform oral and written instructions and procedure.

3. Skilled with computer systems used by both physician offices and hospitals to capture data accurately and consistently.

4. Possess basic math skills.

5. Excellent verbal, written and telephone skills.

6. Demonstrates prioritization skills. Ability to multi-task in an efficient and appropriate manner.

7. Knowledge of physician office computer systems such as EPIC, or similar system, including use of electronic scheduling; testing of skills required as part of the interview process.

8. Knowledge of medical terminology by testing or completion of formal course work.