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Job description

POSITION: Registered Care Home Manager

RESPONSIBLE TO: Proprietor / Director

JOB SUMMARY

As a Registered Care Home Manager you will be responsible and accountable for the operational day-to-day management of the Care Home ensuring continued compliance with relevant legislation, codes of practice and regulatory body (s) for residential care homes. Work in partnership with colleagues in the senior management team ensuring the provision of a high quality service enabling individual, organisational needs and priorities are met.

Promote a caring environment which provides service users with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity and rights to privacy, independence and choices are met. Support the rights of service users to live the lives they choose as far as they are able. To supervise, monitor and evaluate the care delivered to service users, ensuring legal requirements are met along with the high levels expected within The Care Home.

Duties & Responsibilities

Compliance

Register with the Care Quality Commission as the ‘registered manager’ of the home as set out in the Health and Social Care Act 2008 (Regulated Activities) (amended) (coronavirus) Regulations 2021 and Care Quality Commission (Registration) Regulations 2009.

Responsibility and accountability for ensuring the fundamental standards that are set out in the Health and Social Care Act 2008 (Regulated Activities) (amended) (coronavirus) Regulations 2021 are met.

Have a good working knowledge of relevant legislation, codes of practices, guidance for Health and Social Care.

Have a good working knowledge of all policies and procedures in order to comply fully with CQC – Care Quality Commission, local authority, CCG – Clinical Commissioning Group, Quality Assurance and other current guidance, regulation and legislation for care homes and update as and when required.

Comply with all Infection Control Prevention requirements keeping up to date care homes policies and procedures.

Keep up to date with local and government guidelines, ensuring any changes or updates are effectively implemented, and documentation up dated to reflect any changes.

Take abreast of any training ensuring responsibility and accountability to keep up to date.

RESPONSIBILITIES AND DUTIES (Regulations, legislation and guidance)

1. To conform at all times with the Care Homes Health and Safety at Work Policy.

2. The Employee shall have a good working knowledge of all policies and procedures in order to comply fully with local authority, CQC – Care Quality Commission, CCG – Clinical Commissioning Group, and other current guidance, regulation and legislation for care homes.

3. Responsibility and accountability for ensuring the Fundamental Standards of Quality and Safety (and associated outcomes) that are set out in the Health and Social Care Act 2008 (Regulated Activities) (amended) (coronavirus) Regulations 2021 are followed.

4. Comply with all Infection Prevention Control (IPC) including COVID-19 Compliance following care homes policies and procedures and review, update as required.

5. To comply with The Medicines Act, COSHH Regulations, Misuse of Drugs Act and Hazardous Waste Regulations.

6. Keep up to date with local and government guidelines, taking abreast of required training ensuring responsibility to keep up to date. To undertake all mandatory training and additional training/programmes organised in order to meet the qualifications and experience for your role. Attend scheduled staff meeting.

7. To have good knowledge of the following policies & procedures and know what to do in events that may occur:

Fire Evacuation & Emergency

Abuse/safe Guarding (SOVA)

Infection Control Prevention

Security / Missing Person

Health & Safety

Outbreaks / Isolation

Pathway to End of Life

Moving & Handling

Inspections / audits

Accident & Incidents

Witnessed/unwitnessed falls

CQC Fundamental Standards

Hospital Admission / Professional Visits

First Aid & Emergencies

Management of COVID-19

8. To fully comply with safe guarding policy and procedures in the home and be aware of how and when to use the whistle blowing procedure.

9. As a Registered Manager, comply in his/her duties as the “responsible officer” for the Home under the Health and Safety at Work Act 1974 and the Fire Regulations.

As a Registered Manager, comply in his/her duties as the “Data Controller” for the Home under Commissioners Office (ICO) the UK;s data protection regulator ensuring compliance with legal obligations.

GENERAL

1. Register with the Care Quality Commission as the ‘registered manager’ of the home.

2. Responsibility and accountability for the effective management of the home on a day-to-day basis.

3. Responsibility and accountability for ensuring effective management of the home and maintenance of the highest possible standards of care and service in accordance with the Employer’s policies and procedures.

4. Responsibility and accountability for ensuring the fundamental standards of quality and safety (and associated outcomes) that are set out in the Health and Social Care Act 2008 (Regulated Activities) (amended) (coronavirus) Regulations 2021 and the Care Quality Commission (Registration) Regulations 2009, are met.

5. Have a good working knowledge of all policies and procedures in order to comply fully with local authority, CCG – Clinical Commissioning Group, CQC – Care Quality Commission and other current guidance, regulation and legislation for care home.

6. Comply with all Infection Prevention Control (IPC) including COVID-19 Compliance following care homes policies and procedures and review, update as required.

7. Keep up to date with local and government guidelines, ensuring any changes or updates are effectively implemented and documentation up dated to reflect any changes.

8. Take abreast of any training ensuring responsibility and accountability to keep up to date.

9. Responsibility for all the financial aspects of negotiating fees for service users and all financial control of the home.

10. Manage effectively and efficiently all allocated resources of the home, both human and financial.

11. Responsibility for marketing all aspects of the home and establishing close relationships with referring agencies to ensure full occupancy of the home.

12. Responsibility for allocation of roles and tasks within the home and to maintain its effective operation at all times whilst maximising available resources.

13. Planning of the daily and weekly management of the home and support and ensure that the care workers carry out all their duties and responsibilities.

14. Working with the Owner to implement, create and monitor a framework of care systems.

Ensure all required standards are met and when internal audits or other audit and inspections are carried out, any identified corrective actions required, ensure that these are dealt with and closed out within the time frame set by the Proprietor / Director and Senior Compliance Inspector or other professional bodies.

15. Liaise with the Care Quality Commission, WCC Quality Assurance Lead, Adult MASH Team, CCG, and comply where appropriate with its requirements.

16. Offer the Owner suggested improvements to the service provided and similarly on behalf of the service users and care staff on all matters affecting the smooth running of the home, including matters of design, adaptation, decoration, furniture and equipment, staff problems and admissions.

17. Be involved in meetings with the Owner and external consultants, as required to create and develop policy and strategy.

18. Carry out any other duties as may be deemed necessary, which are consistent with the basic objectives of the job.

19. To undertake regular supervision from the Owner.

20. To carry out sleep in duties in cases of emergency cover.

MANAGEMENT OF STAFF

1. Recruit and appoint appropriately experienced care staff ensuring compliance with the Employer’s equal opportunities policy contained in the Employee Operational Procedure Handbook and current legislation including DBS checks, references and all other required documentation for recruiting new staff.

2. Be responsible for ensuring new staff induction programmes are carried out and completed. Complete new staff supervisions and performance reviews, whilst in there probationary period.

3. Ensure that staff read and sign all policies and procedures contained in the Employee Operational Procedures Handbook and New Starter Induction Programme. Ensuring that practice guidelines are defined for staff in accordance with the Employee Operational Procedures & Handbook and relevant legislation.

4. Ensure that staff receive on-going advice and support and training at all times. Undertake and arrange training and review training as required, and complete on job training to improve staff skills and ensure compliance.

5. Ensure all new staff are assigned to on-line training CITATION and review completion against targets.

6. Carry out staff supervisions and appraisals in accordance with the relevant sections of the Employee Operational Procedure Handbook and the requirements of the Care Quality Commission.

7. Within all aspects of work, give a high priority to staff motivation, clarity of expectation and team development.

8. Ensure that staff receive on-going advice and support and training at all times. Undertake and arrange training and review training as required, and complete on job training to improve staff skills.

9. Complete staff performance reviews, supervisions and offer support to staff as required.

10. Maintain accurate staff records and files.

11. Keep a training profile on each member of staff and register training needs with the Owner. Where possible, facilitate the meeting of identified training needs and keep up to date staff training matrix’s.

12. Manage and prepare all staff rotas, taking responsibility for a balanced and efficient staffing rota and the fair distribution of overtime when available.

13. Ensure that staff hours worked and annual leave are adequately and accurately recorded and ensure that the correct information is passed to the accounts department to enable monthly staff wages to be paid.

14. Monitor the work performance and absenteeism of all staff and initiate appropriate action should individual performances or levels of absenteeism fall below acceptable standards.

15. Ensure that adequate cover is provided within the home to guarantee minimum staffing levels.

16. Contact legal department as and when required in regards to fact-finding / investigations, disciplinary, staff grievances etc. Manage the process and outcomes, communicating with legal department other professional bodies that may be involved.

17. Organise and chair staff meetings and arrange the preparation and distribution of minutes.

18. Carry out spot checks during both day and night shifts to ensure staff compliance to allocated activities and night workers remain active throughout their shift.

MANAGEMENT OF SERVICE USERS

1. Be responsible for the on-going assessment, planning and implementation of care packages appropriate to service users’ needs. Ensuring all service users’ needs are met with a quality and positive approach.

2. Ensure that person centred care plans are established, renewed, maintained and implemented for all service users.

3. Ensure that the individual needs of service users are met on a day-to-day basis and that appropriate planning meetings, appointments (e.g. with GPs, hospitals, social works) and reviews are held for each service user.

4. In association with the Owner, carry out assessment visits of service users wishing to move into the home. Write assessment reports on service user needs resulting from visits.

5. Risk assess the needs of the service user ensuring the home resources can met their needs and action when Service Users needs changed.

6. Work with other professional colleagues to ensure the service users’ best interests are identified and plans established to meet them.

7. Ensure that service users’ needs are fully met within the Employer’s equal opportunities policy which is contained in the Employee Operational Procedure Handbook.

8. Be responsible for ensuring that appropriate records are maintained for each service user and that effective contact is maintained with other professionals involved.

9. Provide key workers with support to ensure that a quality service is delivered to service users.

10. Ensure that a full review of service users care plans are completed yearly or as and when required with effective planning and risk assessment.

11. Keep up to date all service users risk assessments, communicating to staff of any changes to care plans.

12. Maintain an on-going seasonal programme of internal and external activities for service users.

13. Monitor medication including ordering, administration and accurate record keeping.

14. Liaise with GPs and consultant psychiatrists to monitor effective medication.

15. Provide a good communications network between team members to ensure that a continuity of care and treatment is delivered to the service user group.

16. To organise and chair regular meetings for service users with service user and relative participation and arrange the preparation and distribution of minutes.

17. Provide a supported living environment within the care home.

18. To provide written reports as required.

19. In appropriate cases, assist service users in their preparation for more independent living.

20. Ensure that service users are able to make formal complaints in accordance with the Employer’s policy contained in the Employee Operational Procedures Handbook.

21. Whenever practicable, ensure that service users are involved in decisions that might affect them.

22. To assist service users in all aspects of personal care, including where appropriate, lifting, bathing, washing, dressing, and using the toilet and all other intimate personal care needs dependent on the situation.

MANAGEMENT OF THE HOME

1. Ensure a safe and clean environment is maintained at all times.

2. Ensure that the home is kept in a clean, tidy and well-maintained condition and repairs, linen and furnishings are of an adequate standard.

3. Ensure that adequate and appropriate security systems / devices operate within the Home.

4. Be responsible for the accurate updating of the inventory.

5. Ensure fire registers, fire drills and fire testing are completed, carried out and recorded.

6. Ensure Health and Safety at Work Act responsibilities are carried out in accordance with the Employer’s health and safety policy contained in the Employee Operational Procedures Handbook.

7. Ensure deficiencies affecting the health and safety of both staff and service users are reported immediately.

8. Ensure all administration and record keeping is maintained to a high standard.

9. With the Owner, be involved in budgetary estimates. To ensure the allocated budget account is accurate and expenditure is accurately receipted and recorded.

10. With the Owner, set up adequate budgetary control systems, maintain these systems and keep within cash limited budgets. In an addition ensure the budget is monitored, including petty cash and personal monies.

11. Liaise effectively and appropriately with the Owner and relevant professional agencies.

12. Supervise, liaise with and regularly attend the meetings of the home management team.

13. Undertake an inspection walk around of the home once per month maintaining records of actions resulting from the inspection.

14. Undertake all audits required, on time and maintaining records and actions resulting from the audits.

15. Ensure that the Owner is fully informed about the day to day running of the Home and specific needs and difficulties.

PROFESSIONAL DEVELOPMENT

Managers must be aware of their professional role and continue to pursue their own development and training.

PROFESSIONALISM

As an ambassador of the Employer, the Manager should ensure that (s)he represents the Employer at all times in a positive and professional manner.

This job description is not exhaustive and is open for change by the Employer.

For ease of reference, this job description uses definitions that are used in the Employee’s contract of employment. However, the Employee’s duties are subject to change and this document is not intended to form part of the Employee’s contract of employment.

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Reference ID: 050423RCM