Job description
Job Location: North Scotland (Aberdeen, Aviemore, Nairn, Scottish Highlands)
Salary: £41,657 per annum
Contract Type: Permanent
Are you a Retail or Service Management professional with experience of managing multi-site activity? Would you like to utilise your skills to make a real difference to people in crisis?
The British Red Cross is looking for a Regional Retail Manager to join our team. With responsibility for an estate of 20 shops across Aberdeen, Aviemore, Nairn and the Highlands you will develop, implement and manage a dynamic business plan for the region, maximising income generation and net contribution and in doing so, you'll help to fund the British Red Cross' operational goals of supporting people in crisis.
"I'm not delivering to a profit target to enhance someone's personal wealth - I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager
A day in the life of a Regional Retail Manager will involve:
- Being responsible for driving income growth and controlling expenditure to achieve net profit objectives.
- Leading and motivating a team of Cluster Managers and Shop Managers, empowering them to deliver the regional strategy, coaching them to improve their skills, implementing robust performance measurement and support structures to enable them to meet their own objectives and financial targets.
- Identifying operational process improvement opportunities and champion best practice.
- Exploring additional added value trading opportunities and support your teams to implement resulting initiatives.
- Managing vehicle logistics and stock movement across the region and lead on initiatives to grow the quality, quantity and diversity of the retail volunteer base in the area.
- Working with our property team to ensure the continued repair and development of our existing shop locations with opportunities to open new shops in the future . You will also have the opportunity to contribute to a range of projects which are focussed on helping to develop the retail business centrally.
- An entrepreneurial approach, motivated by the opportunity to identify innovative commercial opportunities in selling new and second hand goods.
- Previous experience, gained in a Retail or Service environment, of operating at an Area Management level or above.
- Experience in performance management and in coaching and mentoring individuals and teams to meet and exceed financial targets.
- To form positive, productive relationships with internal and external stakeholders; you have well developed communication and influencing skills.
- Experience of developing and delivering business and strategic objectives, using Management Information to inform decision making. As well as excellent financial and commercial acumen; you're able to set and work to budgets and to identify commercial opportunities.
- Good interpersonal skills; you're comfortable dealing with HR cases and supporting the wellbeing of your staff.
- Well-developed organisational skills; you're capable of managing workload whilst contributing to multiple concurrent projects.
- A full driving license, as work will be hybrid between office and site (2 days a week) based (a car will be provided).
- To be IT confident and digitally aware (Microsoft Office & Zoom)
In return for your commitment and expertise, you’ll get:
- Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- Pension scheme – We offer up to 6% contributory pension.
- Flexible working – We will do what we can to make sure you work in a way that suits you
- Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
- Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
- Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.
Connecting human kindness with human crisis