Regional Planning Administrator Norwich, England
Job description
Position Description
Salary up to £28k (dependent upon experience)
Hrs: Monday to Friday 0800hrs to 1600hrs
Join our Norwich dealership and use your love of customer services, multi-tasking and working in a fast-paced environment!
As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.
You will require:
- Customer service skills with ability to liaise and communicate to customers
- Strong background in administration or customer focused role
- Ability to work either part of a team or on own building a strong rapport with clients and colleagues
- Excellent time management and organisation skills
- Good level of IT
Training will be given in this role.
Responsibilities within role:
- Develop customer relationships ensuring customer details are up to date and recorded on the Volvo Systems
- Key customer contact and point of reference
- Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
- Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract
- Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
- Produce sand explain repair order to customer during planning stage
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Planning
- Create, maintain and communicate the VOSP (incl MOT) service plan to customers.
- Maintain customer contact information in workshop planner, CM and VDA.
- Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
- Manage bookings for courtesy cars, collection & delivery and waiting.
- Ensure that all active campaigns are allocated to the repair order.
- Plan and manage all truck monitoring cases communicating with customer, relevant dealer and RTM / SDM.
- Manage all contractual and non contractual vehicle alerts and communicate with the customer(s) or dealer(s) accordingly.
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Systems
- Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.
- Be able to convert GDS quotes into repair orders.
- Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop.
- Be able to convert a quotation into a workshop repair order.
- 25 days holiday plus bank holidays
- Contributory Pension scheme
- Training and development opportunities
- Health Care Plan with access to dental insurance
- Extended maternity/paternity and adoption leave
- Referral bonus with our recommend a friend
- Cycle to work scheme
- Discount on Volvo and Renault cars for friends and family
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
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