Regional Parts & Service Manager San Francisco, CA
Job description
Hospitality. Innovation. Efficiency.
We are fueled by our goal to be #1 in sales and service in the communities we serve, while redefining the car buying experience and delivering personalized customer service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
At Swickard, we’re innovating the way auto dealerships operate and revolutionizing service after the sale to become our guest’s favorite place to purchase or service their vehicle and your favorite place to work!
What Winning Looks Like:
The Regional Parts & Service Manager will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. This position interacts daily with Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few. The Service Director will report to the General Manager and work with our management team to meet these goals.
What Winning Looks Like:
- Setting a clear vision and goals for the Service Department to achieve targeted performance.
- Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our fix it right the first time brand promise is upheld.
- Engaging and motivating the team to achieve key goals, performance expectations and best practice processes Attracting, developing and retaining the very best talent for the store.
- Creating an exceptional customer experience to drive customer loyalty.
- Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
- Managing the business in accordance with manufacturer requirements and processes.
- Analyzing the business to determine shortfalls and developing action plans to improve performance.
- Driving the business through a high-level of involvement in the day-to-day operations.
- Target sales and profit, expense management, associate retention, Customer Satisfaction Index
- Coordinate with Inventory Manager to maintain proper inventory levels onsite and on Tech vehicles.
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
Skills Needed to Win:
- Five years of experience in an auto repair facility or dealership
- Two years of supervisory experience
- Service and/or Parts Management experience
- Ability to operate the department according to dealership guidelines
- Must have valid in-state driver's license, have and maintain an acceptable, safe driving record and safe driving habits to drive both customer vehicles and a demonstrator vehicle
- Ability to set and achieve targeted goals
- Proven ability to attract, develop and retain great talent
- Strong financial and business acumen and the ability to drive revenue and profitability
- Demonstrated communication and interpersonal skills
- Organization and follow-up skills
- Experience and desire to work with technology
About Us:
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Volvo, Porsche, Audi, Jaguar-Land Rover, Lexus, Toyota, Honda, and more.
- We have over 2000 employees at 41 franchises in 5 states…and we are still growing!
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
- We are a team. Everyone plays a role in our success.
- We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package:
- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T1
