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Job description

You will be a dynamic, energetic & self-motivated Regional Operations Manager. This exciting opportunity will appeal to someone with an outgoing personality and who thrives on working in a pressurised environment.
The main purpose of your role is to ensure our clients receive the outstanding service they expect. You will have direct management of 2 x Area Support Managers and approximately 70 sites on a day-today basis. Our clients expect a professional service and always maintained to the highest standards of cleaning.
Full training will be given; however, you must be a confident self-motivator who is professional with great communication skills.

Major Accountabilities

• To always demonstrate the LCS values and lead by example – driving the correct behaviours & culture through leading by example.
• Manage direct reports performance against the business KPI’s.
• Deliver P&L to target.
• Ensure client invoicing & payroll is accurate & completed in a timely manner.
• To ensure the regions audits are fully completed with results over the business KPI’s taking the necessary actions to turnaround underperforming areas.
• To ensure regions compliance KPI’s are fully met and deliver all lines of the regional P&L
• To ensure customer retention is met in line with company KPI’S
• To carry out structured site visits across the region that ensure specifications are met and customer expectations are positively managed.
• Manage customer compliant escalations within region encouraging partnership and effective resolution of issues.
• Hold regular meetings as required to engage, motive & manage your teams in line with expectations.
• To cascade Company targets, KPI’s and objectives to the Area Support Management team ensuring understanding of expectations and measurement.
• Ensure all colleagues complete all required training & compliance documents & foster a culture based on compliance / focused on safety & wellbeing.
• To coach, develop and mentor all direct reports to deliver brilliant cleaning standards.
• To support and coach all direct reports to find solutions to employee issues.
• To ensure on site teams understand their roles, responsibilities and what is expected of them.
• To complete and submit all necessary paperwork accurately and on time ensuring sign off where required of completed tasks.
• To deliver continuous improvement by sharing learning and best practice across the region in a structured and coaching environment.
• To manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative, recognising and valuing diversity in all cases
• To be the custodian of the LCS brand and ensure this is reflected in the image and appearance of all team members.
• To carry out regular performance reviews with all direct reports
• To identify internal potential and develop talent
• To adhere to all company processes, policies, and procedures

About LCS
LCS have been established as the premier choice of professional contract cleaning in the area for over 25 years. With a wide variety of prestigious clients, customers tell them that they find their local hands-on management team an invaluable resource. Whether it’s to amend or extend their service or to immediately resolve any issues.

Benefits

• Excellent Basic Salary
• Rewarding Bonus Structure
• Training and on-going support
• Opportunity of progression
• Great work environment

Salary
£40,000.00 OTE
Company Car (2% BIK) Including Fuel Card
Company Phone and Company Laptop (Business use only)
28 days holiday including bank holidays

Location
Northampton

Person Requirements
Only experienced and highly motivated individuals are invited to apply to join our forward thinking and professional company.
This role will involve traveling So, flexibility is a must within this role. The successful manager will have:

• A proven track record in cleaning contract management
• A proven track record of staff management
• Excellent customer service, communication and listening skills
• Strong people management skills
• Proven planning and organisation skills
• Initiative and a positive attitude
• Ability to handle objections and think on your feet
• Results driven with a strong work ethic and proactive approach
• Excellent rapport building skills with a confident and outgoing personality
• A good working knowledge of MS Office

If you have the skills, experience, and motivation to succeed please apply today.

Due to the nature of the role, we are only accepting applications from candidates with a full UK Driving Licence.