Regional Operations Manager London, England
Clarion Housing Group
Full Time
London, England
53132 - 62500 GBP ANNUAL Today
Job description
Salary: £53,132 to £62,500 per annum
Job Location: London, Corsica Street
Hours: 36 per week
Contract Type: Permanent
We’re recruiting a Regional Operations Manager and are looking for exceptional people to apply.
As a member of the North London Management Team, you’ll be working at a strategic level to lead on Service Improvement and support the organisation to deliver its business objectives. You’ll address key areas such as continuous improvement, performance management and measurement, customer satisfaction, business intelligence and analysis.
We’ll look to you to input into business planning, service improvement and the regional budget and to develop a performance and customer-focused culture, with a focus on service quality and cost effectiveness. You’ll lead on compliance with regulatory standards including any appropriate reporting and on the development of benchmarking approaches.
Your other responsibilities will include:
- Preparing monthly regional performance reports, identifying achievements against service standards, performance improvements and weaknesses in current processes.
- Preparing weekly performance scorecards that will drive operational improvements.
- Reporting on performance and continuous improvement plans to the Regional Leadership Team
- Leading the region's administration team to ensure a high level of customer service
- Leading on the analysis of customer satisfaction to support service improvement and effective resource management.
- Leading on the management of local operational policies ensuring regular review and updates and highlighting the impact of legislative changes as appropriate.
With demonstrable experience of managing people, you’ll already have a proven track record in promoting and cultivating a strong continuous improvement and customer focus culture, as well as an extensive understanding of social housing regulation, audit and quality assurance regimes. You’ll also have excellent organisational and project management skills and be adept at problem solving.
We’re seeking decisive leaders with excellent influencing and communication skills; if this sounds like you we look forward to hearing from you.
What you’ll get in return
Knowing that you’re making a difference to our resident’s lives is rewarding, but our role’s offer much more than that. Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.
As standard we offer;-
- Competitive salaries that are benchmarked regularly against current market rates
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
- Flexible and agile working for the majority of our employees
- Other perks
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.
Closing Date: Friday 26th May 2023 at midnight
You can download the role profile here -
Regional Operations Manager
Applicants must be able to travel across regions as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Clarion Housing Group
www.clarionhg.com
London, United Kingdom
Clare Miller
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
