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Job description

Mon to Fri

Car/Allowance of just under £6k per year

Call out 1 in 4 (Requiring you to be reachable by phone to resolve escalations)

Private Healthcare

A major Facilities Management (FM) provider are now looking for a Regional Ops Manager to manage an area in the Midlands, South West and South Wales - on a prestigious banking contract, which has just been extended for a 7 years.

This is a "TFM" contract spanning both Soft FM (Security, Cleaning, & Catering) and Hard FM. To be delivered across a portfolio of sites, which range from highstreet branches to larger corporate facilities.

Duties will include:

• Managing the maintenance, repair and renewal of the structure and fabric of client buildings
• Managing the security, cleaning and catering teams
• Internal and external stakeholder relationship management.
• Ensuring the service delivery meets client expectation levels through documented SLAs / KPIs and associated reporting processes.(PPM/Remedial, reactive, overdue jobs, job category analysis, regional reporting, SOR setc)
• Supports the regional OPEX and CAPEX budgets to ensure compliance with contract requirements, limits set, approving quotes etc.
• Supports all CAPEX project delivery within the region and regularly communicates with stakeholders to advise them on progress
• Ensure financial accountability for corporate sites including controlling and managing budgets and forecast reporting
• Line Management responsibility for cleaning services in corporate sites (where Retail High Street is not providing the service)
• Setting clear objectives and strategies to ensure all clients receive consistent and first-class delivery of service, including supporting and directing the Workplace Coordinator in your corporate sites
• Auditing the quality of all services provided within your area of responsibility and tracking remedial actions to completion
• Ensuring operational statutory compliance and completion of works at corporate sites in your area of responsibility, including liaising with suppliers for access for PPMs Continually review processes/ working practices and actively encourage an environment of innovation and continuous improvement, driving savings and efficiencies.
• OOH rota for escalations
• Required to be flexible to travel to branches and corporate offices as required

We need from you:

• 3 – 5 years experience of Hard and Soft FM experience (with experience of managing Security, Cleaning and Catering Teams and Hard FM experience
• Good stakeholder management and customer service skills
• Good communication skills
• Good IT skills (MS Office – particularly with Excel)

Job Types: Full-time, Permanent

Salary: £42,000.00-£49,000.00 per year

Benefits:

• Company car
• Life insurance
• Private medical insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Experience:

• Hard & Soft FM: 3 years (required)

Work Location: On the road

Application deadline: 12/05/2023
Reference ID: 111595