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The post holder will be managing and responsible for allocated Home Administrators in our Care or Nursing Homes, deal with issues in allocated Homes, acting as key bridge of contact between all Homes and Head Office, be the prime contact for all matters relating to Homes issues in invoicing of residents, contact with local authorities and families relating to fees and petty cash and banking fees received.

Responsibility will include maintenance of all records relating to Social Services contracting and financing. Dealing with all aspects relating to residents' financial and personal records, including pocket money and sundry invoicing relating to additional services provided by third parties.

Duties will include general correspondence, telephone enquires and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.

Fully operational in systems: CareHQ, Softworks & Redro and be able to remotely operate in allocated home and cover Home administrators.

Responsibilities:

• Step into a home administrators position where there is a vacant post, supporting with recruitment, appraisals, payroll, training, purchasing and admissions
  
• Support with the induction and training or new home administrators across the region
  
• Assist with new resident enquiries
  
• Monitor and where required complete payrolls within the region to ensure it is completed accurately and on time
  
• Visit homes regularly to conduct assurance visits
  
• Deliver continual training sessions to administrators
  
• Develop a culture of strong performance management
  
• Conduct regular staff file audits ensuring all recruitment is compliant in line with Gold Care Homes policy and procedures
• Prepare and submit data relating to petty cash and wages totals-monthly
• Maintain an awareness of health and safety requirements
• To be up to date and follow the relevant procedures contained in the Home's Policies and Procedures file as they affect your job and its responsibilities

Contacts

There will be contact with Older People Services Manager, Managers of establishments providing services to older people, the Team Leader for Assessment and Care Management Older Peoples Services, Social Workers, Inspection Team, Officers who have a lead role in Health and Safety.

Contacts will be as directed by the manager for operational purposes, maintaining the infrastructure of the Home, information exchange, and problem solving and undertaking specific projects to service development.

Additional requirement

• Care home experience is essential with regular visits to various care homes.