Job description
RESPONSIBLE TO: Resettlement Manager
About You.
The successful candidate will have a positive attitude and play an important part in delivering the best possible support to those we work with. You will be committed to, and actively demonstrate, our Christian values, ethos and practice in order to achieve our vision – to see thriving positive communities where every refugee can contribute and make the most of opportunities.
Due to the nature of the work, you would need to hold a full UK driving licence and be willing to travel across Lincolnshire to provide support to refugee and evacuee families. In addition, you would be required to travel to Derby for team meetings and training sessions.
Purpose of the role:
Assisting in the resettlement of vulnerable refugees and Afghan evacuees in Lincolnshire through the provision of advice, guidance, and support.
Context of the role.
Refugee resettlement takes place across Derbyshire and Lincolnshire. Over the past 7 years, Upbeat Communities has welcomed and played a key part in the resettlement of Syrian refugees in partnership with local authorities in both counties. This role has included supporting families to apply for universal credit and set up bank accounts, registering with GPs and local schools in addition to integrating into their local community. More recently we have taken on responsibility for the resettlement of Afghan families in both regions.
Due to the rural nature of Lincolnshire, this role requires working within a fast-paced and dynamic environment to manage a caseload of participants' families, considering a lot of travel across the county.
About us.
One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.
Upbeat Communities' Christian ethos is the driving force behind why we were started and the basis for the values that we hold as a charity. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.
Main duties and responsibilities:
Support the arrival and welcome of refugees and evacuees being resettled in Lincolnshire through initial reception and orientation.
Promote the integration and independence of all those arriving through the Resettlement schemes
Provide advice and support to individuals on benefits, housing, health, education, employment, and any other appropriate services required as part of the resettlement process; through home visits, outreach sessions, and attending appointments.
Accompany individuals and families to appointments as required e.g. opticians, dentists
Encourage and support families to engage in community activities, and work towards integration and independence.
Develop and maintain a supportive and empowering relationships founded on mutual respect, trust and the strengths of individuals.
Communicate information to participants clearly and promptly, through the use of interpreters where required.
Liaise with local authorities, housing providers, GPs, schools, and other relevant statutory services to ensure smooth referral, registration and updates.
Develop and maintain positive working relationships with external stakeholders to facilitate access to mainstream services for those in the scheme, in order to promote integration and independence.
Engage with local voluntary and community sector organisations and networks to promote a culture of welcome and support for all participants.
Deliver awareness sessions about the resettlement scheme and the needs of those being resettled, to a range of stakeholders and interested parties.
Contribute to the review and development of the resettlement scheme.
Carry out monitoring and evaluation processes as appropriate.
Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
Person Specification:
We are looking for exceptional candidates who can demonstrate the following experience and skills. Please make sure you evidence each of these areas when you apply.
Qualifications & Experience
Essential
At least 1 years’ experience of working directly with refugees (or vulnerable clients) in a support setting, providing advice, information, and guidance on a range of issues including benefits, housing, health services, education, and employment.
Knowledge and understanding of the needs and experiences of asylum seekers refugees newly arrived in the UK.
Experience of working with people from different cultures and backgrounds and an understanding of cultural diversity, equal opportunities.
Knowledge and understanding of the roles that empowerment and independence play in the integration of refugees.
Good spoken and written English, with the ability to communicate to participants and external agencies.
Desirable
Ability to speak a second language relevant to the refugee communities we work with (e.g. Arabic, Dari, Farsi, French, Pashtu, Sorani, Spanish, Tigrinya).
Experience of delivering training or awareness sessions to a range of different audiences.
Experience of working with families and children.
Skills & Attributes
Essential
The ability to clearly communicate complex information to individuals who may be in a distressed or anxious state.
Confidence and skills to negotiate on behalf of participants with service providers from both the statutory and voluntary sectors.
An empathetic and compassionate outlook, whilst being able to maintain professional boundaries with those you work with.
Ability to work effectively with interpreters.
Ability to communicate with stakeholders and partner organisations.
Ability to plan and manage your own workload.
Commitment to some evening and weekend work.
Willingness to travel within the region and Derby city.
A team player with a helpful serving attitude and a positive disposition.
Good administration skills and competence in using email and Microsoft Office (Word, Excel).
Commitment to actively demonstrate and participate in Upbeat Communities’ Christian ethos and values.
The right to work in the UK.
Full UK Driving licence and access to your own transport.
What we offer as an Employer
- 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
- Flexible working to promote a good work / life balance.
- Opportunities for continued training and development.
- Competitive pension scheme.
- Annual team retreat to recharge, re-envision and build relationships across the team.
- Regular support and supervision.
- Competitive pension scheme (5% employer contribution matched by 5% employee contribution)
An information session for prospective candidates will be held on Tuesday 16th May. For more information, email [email protected].
Deadline for the post is 28th May. Please submit your CV and cover letter via our website.
Interviews are scheduled for Friday 9th June.
As part of the recruitment and selection process Upbeat Communities will take up two references. The post holder will be required to undertake an enhanced DBS check.