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• Deliver an effective and customer focused help desk, acting as one of the first points of contact for the IT/Digital support line.
• Supporting end users remotely as well as physically in the college’s main campus and other associated sites.
• Respond to support calls from end users by phone, teams or in person.
• Report/diagnose/record and resolve all college hardware and software faults.

• Level 3 IT Qualification

• Experience & Knowledge of using and supporting the Office and Office 365 suite – including Teams, OneDrive, Sharepoint and Exchange Online.
• Significant level of knowledge and experience in the use and support of Windows technologies.
• Knowledge and experience of supporting hardware and software, including telephony equipment, in a technical support role.

We look forward to receiving your application and knowing more about your qualifications, skills, personal qualities and experience that you would bring to the role and to Telford College. Please take time to review the job description.

Please complete the online application form with details of your full employment history (since leaving school, including education, employment and voluntary work) including reasons for any gaps in employment. This should also include a statement of the personal qualities and experience you believe are relevant to your suitability for the post and how this meets the job description and person specification requirements. Your application form will be re-produced in a standard format by the system (without personal identifiers) to assist us in our anonymised shortlisting process.

Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. The college’s safeguarding policies are available here.