recruiter Milton Keynes, England
Job description
Hours: Monday - Friday 08:30am - 5:30pm
Salary: £35,000 p/a
Location: Hybrid Remote/Milton Keynes
About Enferm
Enferm is changing the perception of temporary healthcare staffing across the UK, tackling antiquated practices that no longer serve or support our nurses. We are a human-supported, tech-driven staffing solution for nurses and healthcare professionals across the UK. We strongly believe that digitalisation is the only way forward to provide a better service to the NHS whilst supporting our nurses to be able to manage their own careers - working when, where, and how they want to. Our culture is underpinned by our entrepreneurial spirit, creative passion and steadfast determination to become the leading brand in the healthcare recruitment sector. We’re on an exciting growth journey and are looking for the right people to join us as we drive forward.
Role Overview and Key Responsibilities
Our Onboarding Relations Managers are at the forefront of communication with nurses, acting as the initial point of contact before they engage with Compliance and Candidate Relations teams. In this integral telesales role, you will play a crucial part in maximising the number of hours applied to the NHS, ultimately driving the overall business performance.
Key responsibilities include:
- Cultivate and foster relationships with newly registered candidates, understanding their needs and effectively communicating the opportunities that Enferm can provide.
- Identify and implement best practices to enhance Enferm's lead generation strategies.
- Resolving queries from potential candidates quickly and efficiently
- Maintain accurate records of all interactions with prospective candidates using the CRM system
- Proactively manage and nurture a select group of interested candidates, providing ongoing support throughout the process
- Transform challenges into mutually beneficial solutions, effectively overcoming potential obstacles
- Collaborate with the Compliance and Candidate Relations team to facilitate seamless progression for nurses, such as arranging communication between candidates and internal departments
- Develop professional relationships with colleagues, ensuring timely and informative exchange of necessary information
- Identify and seize opportunities to register new nurses with Enferm, actively taking the required steps to onboard them successfully
Key Competencies
- Effective communication - Communicates with purpose. Adapts style to suit different audiences and is able to communicate using a variety of tools.
- Relationship building - Builds networks to facilitate the completion of tasks and projects.
- Customer focus - Preempts needs and seeks to optimise processes etc. to enhance the customer experience. Adapts their approach based on the type of customer and nature of the needs. Balances the needs of customers with other needs. Listens to feedback and uses this to improve.
- Commercial awareness - Can articulate the vision and mission and has a basic understanding of internal operational and financial considerations. Follows guidance to ensure outcomes are aligned to the strategic vision.
- Critical thinking/problem solving - Draws on experience and data to solve problems and to devise solutions, systems and processes aligned to divisional objectives.
Knowledge, skills, and experience
Client Knowledge - Has a good working knowledge of our clients in each region. Only refers to internal knowledge base to find out complex information about clients. Has a basic understanding of hospital requirements.
Qualifying Leads & Objection Handling - Can use their client and business knowledge to qualify leads, ensuring we have work that is suitable for the lead. Can handle basic objections, but refers to senior colleagues for more complex objections.
Onboarding process - Can give prospects a detailed overview of the process and what is required of them. Can give accurate guidance to prospects on the documentation that will be required, and can spot obvious errors with documents that have been submitted. Relies on the compliance team and senior colleagues for more complex queries.
Essential qualifications and registrations
There are no essential qualifications or registrations required for this role, and relevant experience is preferred but not essential.
Benefits
- 24 days holiday + bank holidays
- An extra day off for your birthday
- Lazy mornings (10am start once per month)
- Flexibility to work from home part time after the initial training period
- Access to an award-winning Employee Assistance Programme for mental health support
- Finish early Fridays
This job description is an indication of the scope of the role. In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
Job Types: Full-time, Permanent
Salary: Up to £35,000.00 per year
Benefits:
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Milton Keynes
