Recruiter Glasgow, Scotland
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About the job
Job summary
We have two exciting opportunities to join the recruitment team within the Government Commercial Function (GCF). 1 x Recruiter - Direct Sourcing - will focus on direct sourcing, and 1 x Recruiter - Operations & Customer Service will have an emphasis on recruitment operations, process and customer service. We are looking for people who are passionate about recruitment and customer service who can provide great solutions to both our hiring community and the candidates we interact with.
We are open-minded about exactly what you will do, so we are happy to receive applications from people who are interested in doing elements of both roles, as where appropriate, we can shape the role responsibilities around you.
Over the last 6 years the Government Commercial Organisation (GCO) Resourcing Hub has successfully filled over 2000 senior commercial roles across central government departments. Our results speak for themselves, but we also strive to continually improve our recruitment service, both for our hiring managers, and our candidates. You will be joining a great team with lots of opportunities to learn from others and work and interact with a range of different teams across capability.
Job description
One of the highest priorities for the Civil Service is improving commercial capability across Government, a priority which is being led by the Government Commercial Function (GCF).
Over the last 6 years the Government Commercial Organisation (GCO) Resourcing Hub has successfully filled over 2000 senior commercial roles across central government departments. Our results speak for themselves, but we also strive to continually improve our recruitment service, both for our hiring managers, and our candidates. You will be joining a great team with lots of opportunities to learn from others and work and interact with a range of different teams across capability.
These two recruiter roles will provide additional recruitment resource to allow us to flex our service more effectively, to reduce our cost to hire, and to ensure that all candidates regardless of outcome are left with a positive view of the Government Commercial Function (GCF). You are likely to be working closely with senior leaders across central government and Arm’s Length Bodies, as well as highly experienced candidates and external partners.
You will be contributing to the recruitment of a medium to high number of placements of mid to senior level candidates, who typically have salaries in the £50-75K+ range
We have two exciting opportunities:
Role 1 - Recruiter – Direct Sourcing:
You will focus on direct sourcing and engaging with both active and passive candidates. This direct sourcing role is a hands on recruiter role, so we expect that candidates will have prior experience in a recruitment or resourcing role, ideally having covered a medium to high volume of roles over a rolling 12 month period
Role 2 - Recruiter – Operations & Customer service: You will have an emphasis on recruitment operations, recruitment process and customer service. For this more operationally focussed role, previous experience of working within a recruitment environment will be advantageous.
For both roles, we are looking for people who are passionate about recruitment and customer service who can provide great solutions to both our hiring community and the candidates we interact with.
We are open-minded about exactly what you will do, so we are happy to receive applications from people who are interested in doing elements of both roles, as where appropriate, we can shape the role responsibilities around you.
Key Responsibilities for both roles, whether you are in the direct sourcing or service/operational role are expected to include:
Supporting the Account Managers in the qualification of new roles
Supporting the Account Managers in generating and attracting candidates:
- Ensuring candidate attraction is not overly reliant on ‘advert response’
- Ensuring a continual focus on attracting and sourcing from diverse candidate fields.
- Utilise the Cabinet Office’s Applicant Tracker System (Oleeo vx) to keep track of good candidates and develop the ATS as a candidate sourcing tool.
Actively manage candidates through the recruitment process from start to finish, with particular focus on:
- Ensuring candidates are given pre interview advice and support
- Ensuring candidates are updated in a timely manner throughout the process.
- Providing credible feedback and guidance from application to offer.
- Ensuring candidate referrals are an outcome of effective candidate management
- Take the lead on overseeing the timeline and facilitation of non SCS level campaigns
Own the data related to your or an Account Manager’s recruitment activity, ensuring the Applicant Tracking System is fully utilised, and the vacancy tracker is fully up to date.
Support the wider team with other campaign related activity. This is not limited to, but could include:-
- Assisting with strategic projects
- Owning recruitment escalations
Acting as a role model to more junior members of the team
Liaising with external suppliers
Specific to Role 1 - Recruiter – Direct Sourcing:
- Where appropriate take the lead on managing campaigns.
- Take the lead on direct sourcing activity by proactively using LinkedIn and other research methods to identify, attract and source suitable candidates
- Promoting direct sourcing initiatives, and overseeing effective talent pooling.
Specific to Role 2 - Recruiter – Operations & Customer service:
- Own the candidate journey and ensure a memorable candidate experience for all applicants as measured through feedback surveys
- Ensure hiring managers are clear on process steps to follow and ensure they have a positive interaction with the recruitment team as measured through feedback surveys
- Play an active role in the development and continuous improvement of the overall recruitment proposition.
Person specification
Experience and Skills Criteria, suitable candidates are likely to be able to evidence in the following areas:-
- A track record of identifying and recruiting hard to find candidates
- Ability to turn passive candidates into active candidates
- Experience of filling roles with a high ‘direct fill’ percentage, whilst knowing the right time to engage with strategic suppliers.
- Well developed communication skills and the ability to influence senior stakeholders
- A good understanding of how to deliver great Customer Service
- Good IT skills with excellent attention to detail
- A strong attention to detail and the confidence to take ownership of recruitment processes and be proactive in challenging/escalating areas of concern
- Able to adapt and react to changing priorities to meet both the current and future needs of the organisation and think beyond an immediate issue.
Essential Criteria
Experience within a recruitment environment with expertise in direct sourcing using media platforms (e.g. LinkedIn and Job Boards) to identify and source suitable candidates; experience with candidate management and using an Applicant Tracking System (ATS).
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
Application process
As part of the application process you will be asked to complete a CV, 500-word personal statement and 250-word behaviour statement. Further details around what this will entail are listed on the application form.
Your personal statement should explain how you meet the experience, skills and essential criteria.
Should a large number of applications be received, an initial sift may be undertaken using the lead behaviour (Managing A Quality Service). Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
At interview you will be assessed on experience and the listed behaviours.
Expected timeline (subject to change)
Expected sift date – w/c 27/02/23
Expected interview date/s – w/c 13/03/23
Interview location - virtual using Google Meet
Further information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
Please note that this role requires candidates to undergo BPSS clearance.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at [email protected]. For further information on the Recruitment Principles. and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
