Recovery Officer Peterborough, England
Job description
Home Working
Here at Serco, we have an exciting opportunity for a Council Tax Recovery Officer to join us at Peterborough City Council. If you are enthusiastic and embrace change, this is an exciting time to be joining us due to the ongoing transformation of our Revenues Service.
You will provide an effective and efficient service for the billing, collection, and recovery of Council Tax income for the Council in accordance with legislation, case law, local policies, strategies, and government directives that support Shared Transactional Services.
This role will be home working for those that have full experience of the Academy system. There may be a short-term requirement to attend our Peterborough Office where system training is required.
Key responsibilities:
Process information received in respect of Council Tax (CTAX) and update integrated computer systems (Academy & Information@Work) to ensure the production of accurate bills and/or invoices for payment.
To administer and process all types of recovery actions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery and enforcement.
To deal with customer correspondence and enquiries in person, by email, by telephone or by letter, providing an excellent, polite and courteous public service at all times.
Process amendments to accounts including changes to occupation, discount and exemption entitlement, and changes to payment methods.
Maintain accurate records and prepare well-presented written communications to the customer and other organisations to obtain information and in response to enquiries.
What you will need to do the role:
Experience working in a revenue’s environment.
Experience of working with the Capita Academy system.
Excellent verbal, written communication and letter writing skills.
Excellent knowledge of MS Office applications and using an EDRM system.
Why Serco
Meaningful and vital work - Using specialist behavioural analysis you’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence offending behaviour.
A world of opportunity - With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression. We actively fund psychologists towards chartered and/or registered status and with ongoing CPD activities and look to promote from within.
Great people - You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. We promote an empathic and therapeutic approach, respecting individual differences and promoting self-efficacy.
What we offer
Salary of up to £30,000 for fully experienced applicants.
Up to 6% contributory pension scheme.
Employee Assistance Programme.
Flexible work from home options available.
25 days annual leave plus bank holidays with chance to purchase more.
Serco discounts which include cinema, merlin entertainment and online shopping. discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
