Recoveries Officer Edinburgh, Scotland
Scottish Government
Full Time
Edinburgh, Scotland
10.56 - 12.04 GBP Today
Job description
Overview:
About us
SAAS is an executive agency of the Scottish Government and responsible for assessing and paying student awards for Scottish domiciled students in Higher Education throughout the UK. We administer budgets of around £1.4 billion each year, making payments to both educational institutions and over 190,000 students a year. We are committed to recruiting a diverse workforce that is representative of the clients we serve. More information on SAAS can be found on our website
https://www.saas.gov.uk
The SAAS Recoveries team sits within the wider Finance Directorate which incorporates Counter Fraud, Finance and Procurement and has in excess of 25 staff.
The Debt Recovery team are responsible for controlling, collection and reporting of all overpayments of debt and comprises, the B3 Senior Recoveries Manager, 2 x B1 Recoveries Team Leaders, two A4 Senior Recovery Officers and four A3 Recoveries Officers. The Recoveries Officer supports the standard overpayment process for recovery of student funding.
Responsibilities:
Competencies
Communications and Engagement
Team Working
Self Awareness
Customer Service
Essential Criteria & Qualifications:
Essential Criteria
Provisional Interview Dates
To be confirmed.
SAAS has separate arrangements from core Scottish Government for Public and Privilege holidays. After taking up post in SAAS you will take the Spring Friday and Monday holiday in late May/early June together with the September half day. SAAS office is fully closed between Christmas and New Year.
How To Apply
For further information on this vacancy please download and review the “Person Specification” which you will find below.
Person_Specification_Band_A Updated Aug23 (V2)
To apply, you must fully complete and submit an online application via this website before the closing date using evidence based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.
To learn more about this opportunity, please contact [email protected]
The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via [email protected]
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Do you have excellent attention to detail? We have an exciting A3 Recoveries Officer opportunities within our Recoveries Team.
About us
SAAS is an executive agency of the Scottish Government and responsible for assessing and paying student awards for Scottish domiciled students in Higher Education throughout the UK. We administer budgets of around £1.4 billion each year, making payments to both educational institutions and over 190,000 students a year. We are committed to recruiting a diverse workforce that is representative of the clients we serve. More information on SAAS can be found on our website
https://www.saas.gov.uk
The SAAS Recoveries team sits within the wider Finance Directorate which incorporates Counter Fraud, Finance and Procurement and has in excess of 25 staff.
The Debt Recovery team are responsible for controlling, collection and reporting of all overpayments of debt and comprises, the B3 Senior Recoveries Manager, 2 x B1 Recoveries Team Leaders, two A4 Senior Recovery Officers and four A3 Recoveries Officers. The Recoveries Officer supports the standard overpayment process for recovery of student funding.
- Adding cases to the Debt Management System, identifying and implementing appropriate debt recovery action by email, telephone call or by letter following team guidance.
- Using debt negotiation skills to secure payments or repayment plans within guidelines.
- Considering if escalated action is necessary and appropriate based on case history, issuing letters where required to warn of potential action.
- Escalation of complex cases to A4 recoveries specialists where appropriate.
- Dealing with student enquiries received via telephone, email or in writing.
- Providing a customer focussed and professional service to students and stakeholders, including solicitors and sheriff officers.
- Handling cases with sensitivity and compassion.
- Working as part of a team, adapting to changing priorities as required.
Competencies
Communications and Engagement
Team Working
Self Awareness
Customer Service
No specific qualifications required for this post.
Essential Criteria
1. Good verbal and written communication skills and confidence in engaging with a range of people.
2. The ability to work independently and as part of a team and take ownership of work
3. Motivated and well organised with the ability to use own initiative to work, seeking advice when required.
4. Good customer service skills with the ability to provide a quality service.
2. The ability to work independently and as part of a team and take ownership of work
3. Motivated and well organised with the ability to use own initiative to work, seeking advice when required.
4. Good customer service skills with the ability to provide a quality service.
Provisional Interview Dates
To be confirmed.
Additional Information
SAAS has separate arrangements from core Scottish Government for Public and Privilege holidays. After taking up post in SAAS you will take the Spring Friday and Monday holiday in late May/early June together with the September half day. SAAS office is fully closed between Christmas and New Year.
SAAS are currently operating Hybrid Working Arrangements combining office attendance with Working From Home. Potential candidates can discuss in more detail with the Recruiting Manager.
How To Apply
For further information on this vacancy please download and review the “Person Specification” which you will find below.
Person_Specification_Band_A Updated Aug23 (V2)
To apply, you must fully complete and submit an online application via this website before the closing date using evidence based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.
To learn more about this opportunity, please contact [email protected]
The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via [email protected]
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Scottish Government
www.gov.scot
Edinburgh, United Kingdom
Nicola Sturgeon
$25 to $50 million (USD)
1001 to 5000 Employees
Government
National Services & Agencies
1885
