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We are recruiting a Receptionist to work as part of our fantastic team based just outside of Euston station and within walking distance to King's Cross. The team is multicultural, welcoming and friendly.

This is the ideal role for someone who has incredible passion and enthusiasm to spark immediate Rapport with guests arriving into the building, colleagues, clients, and all involved in the guest journey within the workplace . You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. This role will also be supporting the Facilities help desk on a rotational basis.

The lucky candidate will have access to perks such as having an onsite gym available to use for employees and a canteen offering meals at a discounted staff rate. The building also has a rooftop bar open on Wednesdays with social gatherings on a weekly basis including a pool table, table tennis and foosball table.

The client has a strong sense of a healthy work-life balance, therefore if you are somebody who enjoys setting and achieving goals on a daily basis whilst enjoying the work you do then this could be the right place for you.

The client is a global charitable foundation who want everyone to benefit from science’s potential to improve health and save lives. Through their work they support science to solve the urgent health issues facing everyone. Funding curiosity-driven research, with a focus on taking on three of the biggest health challenges facing humanity – climate change, infectious diseases and mental health.

• Welcoming visitors and ensuring a seamless and personal guest journey
• Acting upon all requests that visitors might have in an efficient, friendly and timely manner
• Building relationships and being the main point of contact for the office occupiers
• Handling external and internal calls in a professional manner
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your visitors
• Security management of programming passes for visitors
• Working on the Facilities help desk logging tickets for any issues, answering emails and booking meeting rooms
• Always acting according to Rapport and the client’s standards

The ideal candidate will:

• Excellent customer service skills and strong customer service experience.
• Ability to “think outside the box” when faced with issues.
• Great knowledge and awareness of Workplace Services Management.
• Self-motivated and able to work under pressure whilst prioritising key deadlines.
• Excellent communication skills and confident liaising with a wide range of customers and service personnel at a variety of levels, by negotiating to achieve the best results.
• Ability to self-motivate and motivate others to achieve results at all levels.
• Proven willingness to learn and develop new skills.
• Excellent ability to act innovatively and creatively problem solve.
• Strong PC literacy skills and ability to learn internal IT systems.
• Team player

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.