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Job description

We are currently looking to recruit a part time receptionist for the Welcome Desk at Ipswich Hospital.

This is a permanent position working Friday's & Saturday's 12:00 – 20:00

In this role you will be required to provide a customer focused Welcome Desk service. The is a 24 hour service, 7 days a week and the successful applicant will be required to work rotational shifts.

Duties include:

• Directing visitors/patients and staff
• Advising visitors/patients and staff regarding parking including registering Blue Badges onto the parking system
• Using the Portal to locate patients for visitors
• Answering general enquiries over the phone/face to face
• Issuing visitor ID Badges

Successful applicants must have:

• A customer-orientated approach
• Good verbal and written communication skills
• The ability to maintain confidentiality
• Good IT skills (Microsoft Office)
• Excellent attention to detail
• The ability to react flexibly and manage priorities in ever changing circumstances
• Ability to act calmly and effectively
• Ability to use tact and diplomacy in all situations

You should have the ability to work under your own initiative as well as part of a small team, supporting other Team Members and Managers.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A

Main duties and responsibilities will include: -

• Meet, greet and direct patients and visitors to the correct destination
• Use the Portal system to search for inpatients at the request of visitors. Adhere to the strict rules of confidentiality for this service at all times
• Issue car park vouchers to authorised recipients
• Register blue badges onto the car parking system
• Issue visitors badges, recording all relevant details, and check all are returned at the end of the day. Report any unreturned visitor badges to appropriate department
• Assist patients to make transport arrangements if required and answer any transport enquiries. Oversee the wellbeing of patients, responding to their needs at reception until their transport arrives
• Contact PALS on behalf of visitors. In the absence of PALS staff, take details of complaints from visitors and pass to PALS staff at the earliest opportunity
• Monitor cleanliness and tidiness of reception area and contact the Helpdesk for additional cleaning if required
• Answer any telephone calls politely, efficiently and without delay
• Keep up-to-date of changes to services provided by the hospital and building developments via Intranet notices and other notifications. Update departmental lists, information and maps as appropriate
• Any other duties as may reasonably be required, commensurate to the grade of the post

For full details of the responsibilities and duties of this role please see the attached job description.