Receptionist (Weekends) York, England
Job description
Job Description
Weekend Showroom Receptionist
10am to 4pm Saturday and Sunday. Half day during the week total.
16 hours Flexible (3 days including weekends) 415 Bus stops outside the Bus route York to Selby.
As a Showroom Receptionist, you will be the first point of contact, welcoming customers and making them feel comfortable; you will be responsible for establishing and building a rapport with customers, identifying their needs and assisting in any way required; you will be a point of contact for any customer service-related enquiries, and be professional, courteous, friendly, and great at delivering outstanding customer service.
Role Responsibilities
To welcome all customers visiting our showroom, ensuring a positive and hospitable environment and provide the best possible customer experience.
To convert online and telephone enquiries to appointments.
To respond to any customer care calls and maintain customer contact, including keeping the customer informed of progress.
To ensure that any telephone messages are passed to relevant departments with full and concise details of the customer query.
To ensure the brochure stand is stocked and brochures replenished when required.
To ensure the showroom area is maintained to a clean and tidy standard.
To enter customer details onto the customer database system, ensuring all customer information is documented accurately.
To develop and maintain excellent working relationships with both customers and suppliers, to include both booking customer service calls and sales appointments.
Person Attributes
A strong focus on delivering a quality customer experience and service.
Strong IT skills with previous experience of all Microsoft Office Software.
Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
Good listening skills with the Ability to work under pressure.
Flexibility to work overtime as and when required.
A strong team player with a can-do attitude and a proactive approach to work.
A reliable and committed individual with a strong work ethic.
A self-motivated and confident individual who has the drive and ambition to succeed.
A willingness to undertake further training with the ability to implement learning into your daily work.
Strong team working skills with the ability to provide support to team members.
A strong sense of humour with the ability to manage and implement change.
A strong understanding of Customer Services, performance levels and client relations.
If you would like to be considered for this opportunity, please apply with your CV and covering letter
Job Types: Part-time, Permanent
Part-time hours: 16 per week
Salary: £12.00 per hour
Benefits:
- On-site parking
Schedule:
- Monday to Friday
- Weekends only
Ability to commute/relocate:
- York: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Show001
