Receptionist - Waren Caravan & Camping Park Bamburgh, England
Job description
Receptionist - Caravan & Camping Park
Part Time - Permanent 25 hours per week. (including weekends/ Bank holidays)
Salary – £9.50.
The Role
As a Receptionist, you will be the ambassador of our company's first impressions on the guests and visitors, We are seeking an enthusiastic and standards driven Receptionist who is able to assist guests and visitors with ease to join our park team. The role is diverse and will appeal to applicants who enjoy being busy and seek fresh challenges. Excellent customer service skills are prerequisite to support the role. Reporting to the Reception Manager you will handle telephone calls, emails and complete other administrative duties as required
Administration Duties – the below are examples
- Accurately complete and maintain any cash reconciliation, daily banking reports in the absence of the Reception Manager.
- Assist in the preparation of arrivals and departures ensuring the park management system is updated.
- Form a positive working relationship with our Company Support Office administration and finance team.
- To ensure that all related administration work allocated is kept up to date, and that all deadlines are met.
- Filing of hard copy and data copy material.
- Ensure compliance with GDPR and other regulatory bodies.
Customer & Team Interface – the below are examples
- Welcome our guests and promote the Company and Park always in a positive approach.
- To ensure all telephone calls, online bookings and emails are answered efficiently and professionally with a particular focus on holiday reservations.
- Assist guests with local and tourism information.
- Listen and respond to guest queries and requests both in-person and by phone, liaising with necessary departments including housekeeping and maintenance to support the positive guest experience.
- Maintain a neat and orderly reception area both internally and external.
We are seeking:
- Natural team player
- Customer service champion
- Detailed administrator
- Excellent grammar and numeracy.
- An ability to multi- task organise and problem solve.
- Confident IT user, MS Office 365 - Email, Word etc.
- Excellent communicator and telephone manner
Desirable Experience – (Not Essential)
- Working in a hospitality reception environment
- Previous experience of Xero accounts package
- In-site bookings system
- Previous Leadership experience
- First Aid Qualified
- Sales & Retail Experience
Meadowhead is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
