Receptionist/ Telesales Administrator Strabane, Northern Ireland
Job description
Frylite Solutions are currently seeking to add an experienced customer service professional to their team, based in Strabane, County Tyrone on a full time and permanent basis.
About the Role of Receptionist/Telesales Administrator:
The successful candidate will work as a receptionist and as part of the wider telesales/customer service team to ensure all customers, visitors, and calls to Frylite Solutions Strabane are managed as well as assisting with telephone sales by engaging with Customers, existing and potential to provide high standards of customer service.
Key Job Duties & Responsibilities:
- The key responsibilities for the role of receptionist/telesales administrator include but are not limited to:
- Carry out reception duties and assist with general office administration, dealing with telephone calls, visitors, and customers onsite when require as well as responding to emailed queries and maintaining the reception area to remain clean, tidy, and presentable.
- Sort and deal with all incoming deliveries and post.
- Assist in administration support from other departments as requested by your line manager.
- Responsible for diary management and travel arrangements for senior management and catering requests for events onsite.
- Proactively make outbound calls to generate new business and sales leads and support Frylite Solutions wider Commercial Team as well as contacting existing customers to communicate on products etc.
- · Gather, maintain, and update information onto the Customer Database and recording outcomes of calls and documenting accurately on the CRM system.
- Creating and presenting sales reports and assist in planning and implementing effective sales strategies.
- Carry out any other duties as requested by your line manager for both Reception & Telesales Teams.
Essential Criteria
- Customer Service and administration experience
- Excellent telephone skills
- Proficient in Microsoft office packages specifically Excel and Word
- Must be able to demonstrate the following: good organisational skills, ability to work to deadlines, ability to pay attention to detail, good customer care awareness, ability to maintain company confidentiality, good interaction with customers & the public.
- Highly organised and proactive
Desirable Criteria
- Knowledge of CRM
- Previous experience of direct contact with customers and selling over the phone
- Experience in a Distribution or in a busy environment would be desirable.
Closing Date for Applications to this position is Friday 26th May 2023 at 12.00pm. We encourage early applicants.
Frylite Solutions is an equal opportunities employer and welcomes applications from all sections of the community.
In certain circumstances, employment is dependent upon obtaining satisfactory reference and disclosure checks. Please note Frylite has a Drug & Alcohol Policy.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Gym membership
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Strabane: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
Application deadline: 26/05/2023
Reference ID: RT0523
