Receptionist Team Leader Leeds, England
Job description
Receptionist Team leader
South and East Leeds GP Group
The closing date is 27 April 2023
Job summary
ARE YOU AN EXPERIENCED GP RECEPTIONIST LOOKING FOR A NEW CHALLENGE? This role could be the next step in your career......
We have an excellent opportunity for an enthusiastic Reception Supervisor to work at our well established surgery in Crossgates, Leeds. You should be a friendly, hardworking individual who will enjoy providing excellent care and support to our team and patients to the highest standards.
You will be responsible for the day to day supervision of the reception team and reception functions including repeat prescribing, appointments and the clinical system, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales.
Main duties of the job
Leading monitoring, motivating, and inspiring the reception team; providing guidance and support to ensure that all the duties of a busy reception team are kept up to date.
About us
Manston Surgery is a busy practice based on the outskirts of Leeds (LS15) with close links to A1/M1/M62 motorways. We operate over 2 sites (Crossgates and Scholes) and have a list of 8300 patients. Along with 2 GP Partners and 3 salaried GPs, we employ a large team of nursing, administration and reception staff.
The practice is committed to high quality care, with consistently high Quality and Outcomes Framework (QOF) achievement. It continues to aspire to meet the challenges and targets of the NHS and National Standards requirements.
Job description
Job responsibilities
Leading monitoring, motivating, and inspiring the reception team; providing guidance and support to ensure that all the duties of a busy reception team are kept up to date.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of front of house services
Managing internal surgery and external 3rd party appointments to maximise optimal use for the practice.
Produce, manage, and operate the reception rota, checking future planned absences and planning cover to ensure the team is adequately staffed at all times.
Be responsible for initial and ongoing training of reception staff.
Taking responsibility for the punctual opening and closing of the premises ensuring that security procedures are adhered to by staff.
Be the lead on PCN initiatives, attend training and be able to cascade down to all reception staff.
First point of contact for receiving and dealing with patient enquiries/minor complaints.
Participation in staff meetings with detailed summaries of workload lists.
Maintaining staff health and safety compliance.
Responsibility for the co-ordination of the Practice Patient Group (PPG)
The duties of this role may be amended from time to time as the job evolves in line with the continued development of the practice.
Person Specification
Qualifications
Essential
- - GCSE English Grade C or equivalent GCSE Maths Grade C or equivalent
Experience
Essential
- - Experience of working in a GP practice.
- - Experience or aptitude for staff management.
- - Competent with IT packages particularly Microsoft 365.
- - Excellent communication skills and ability to build a rapport with patients and staff.
- - Ability to work to deadlines in an often stressful or emotive environment. Flexible proactive approach to duties and working arrangements.
- - Good organisational skills
Desirable
- - Working knowledge of SystmOne or similar clinical package
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South and East Leeds GP Group
Address
Manston Surgery
Station Road
Crossgates
Leeds
LS15 8BZ
Employer's website
https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Rebecca Aveyard
01134687080
Date posted
31 March 2023
Pay scheme
Other
Salary
£21,500 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
U0053-23-8771
Job locations
Manston Surgery
Station Road
Crossgates
Leeds
LS15 8BZ
The Surgery
96 Main Street
Scholes
Leeds
LS15 4DR
Privacy notice
South and East Leeds GP Group's privacy notice (opens in a new tab)
Job Type: Full-time
Salary: £21,500.00 per year
Benefits:
- Employee discount
Schedule:
- Monday to Friday
Work Location: In person
