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BOUNCE is recruiting London Battersea Power Station !

Description

"State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts in both the UK and the US.

The engaging nature of the gameplay created from taking long established and much-loved activities and reimagining them combined with the venues themselves creates truly playful and memorable social environments, and this can be seen in both our Bounce venues and Hijingo. Curating a state of play for our guests is at the very core of our DNA and what our amazing teams are striving to deliver every day."

Job Title : Receptionist

Reports To: Reception Manager

Overall Purpose

As a Receptionist in the front of house team, your focus is on representing the brand by being friendly, positive, and helpful to all guests with any questions or queries they may have. You'll ensure all guests are dealt with in a timely and professional manner, whether in person or on the phone, record all reservations accurately and promptly, and direct all guests to their allocated areas while introducing them to the activity and ordering process. You'll communicate appropriately and efficiently with all departments to ensure smooth service, run daily reports on cover counts, organize the cloakroom, and have knowledge of the business as a whole, including the food and beverage offering. You'll greet and farewell all guests genuinely and ensure venue maintenance and troubleshooting is completed during service. We're seeking a confident, self-motivated individual with plenty of initiative and an inquisitive nature, always looking to improve and develop their skills.

Key Responsibilities

• Representing the brand by being friendly, positive, and willing to help all guests with any questions or queries they may have.
• Ensuring all guests are dealt with in a timely and professional manner, whether in person or on the phone
• Recording all reservations accurately and promptly onto the system
• Directing all guests to their allocated areas and introducing them to the activity, including the ordering process
• Communicating appropriately and efficiently with all departments to ensure smooth service.
• Running daily reports on cover counts
• Organizing the cloakroom and ensuring all guest belongings are tagged appropriately and securely stored.
• Having knowledge of the business as a whole, including the food and beverage offering
• Ensuring all guests are greeted and given a fond farewell in a genuine manner.
• Completing venue maintenance and troubleshooting during service

What Are We Looking For

A Bounce Receptionist...

• Demonstrates positivity, a friendly attitude, and a willingness to help others.
• Is confident and self-motivated, able to work both independently and as part of a team.
• Is someone with plenty of initiative and a can-do attitude.
• Has an inquisitive nature, always looking to improve and develop their skills.

Our Leadership Principles

At State of Play we believe everyone can be a leader; whether that's leader or 1, 2, 100 or simply leading yourself forward we have identified the principles that we believe all of our Team should try to demonstrate.

Listen to the Customer both external customers and internal customers
Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
Test and Learn, by elevating, educating, and developing through continued training and learning.
Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
Show Urgency, get things done quickly and accurately.
Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
Be both Independently Minded and a Team Player, by communicating issues and viewpoints to assist in better productivity and teamwork.
Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

What We Offer

• FUN

Details

Salary £12.42 - £13.92 / Hour

Schedule: Part Time, Full Time

Experience: Minimum 1 year of experience

Location: Upper Ground Floor, Turbine Hall B, The Power Station, London SW11 8BZ

Skills: Team Building / New openings

By applying you confirm you have these skills.

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