Receptionist - Part time Worcester, England
Job description
You make it Hand Picked!
Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.
We are currently recruiting for a receptionist front of house assistant at Stanbrook Abbey Hotel.
Stanbrook Abbey Hotel in Worcester has recently had a £4.2m renovation, meticulously designed to celebrate the country house hotel’s heritage, and introduced the new brasserie-style dining experience in The Refectory restaurant, situated in the site of the original nun’s cafeteria, as well as eight new bedrooms situated on the second floor with a further seven rooms built in the original schoolhouse in St Anne’s Wing, bringing the total number of bedrooms to 70.
About the role:
Are you a warm and approachable person who is an expert task juggler? If so, we’d love to hear from you!
Our receptionists are the first member of Hand Picked our guests speak to, which means you’ll get to make one of the biggest impressions. You will be able to give a fantastic welcome and get our customers excited about their stay.
It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them from the initial welcome to the “have a safe journey home” with your impeccable standards of service. You’ll strive to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home.
This is a part time 32 hour role that offers a mixture of hours and flexibility, including early shifts from 7.00 - 3.30pm, late shifts from 2.00pm – 10.30pm and covering night shifts from 10.30pm – 7.00am, as and when required to accommodate holiday cover. This is on a rota basis and will include weekends.
About you:
- Most of all, you’ll have a friendly, welcoming and genuine manner.
- You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services.
- You’ll feel comfortable in a fast-paced, busy environment.
- You’ll ideally have previous experience in a similar environment and role, but this is not essential.
- You’ll be excellent at building a rapport with new and returning guests.
- You’ll be an excellent team player and happy to support and assist all the departments in the hotel to ensure an outstanding guest journey.
- You’ll take pride in your appearance, as the face of Hand Picked Hotel.
Our Benefits include:
- A competitive salary package and a share of hotel service charge.
- Meals on duty and uniform provided.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays (pro rata for the part time role), increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
