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Job description

Outpatient services are growing and there has never been a better time to join our team. We are searching for a person who is passionate about providing excellent customer service and patient care with the enthusiasm and drive to help in the Trusts’ quest to take the busy outpatient services at East Surrey hospital forward into the future.

You must have excellent administrative, IT and communication skills and the ability and flexibility to adapt to different situations as they arise. You will be part of a fast-paced Reception team delivering a high quality patient experience to the residents of Surrey and Sussex. Ideally you will already have experience working in a busy health related and/or customer service environment.

Typical shift pattern: combination of 08:00-18:00/10:00-20:00 4 days a week (Mon-Sat) with one off-rota day (not same day each week)

If you feel you are the person we are looking for, why not apply today?

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:

• Winners of Health Service Journal Acute Trust of the year award 2021
• National Patient Safety Awards winner and strive to be a beacon for safety in all that we do
• We are in the top 20% nationally for staff recommending the Trust as a place to work or receive treatment
• Our staff rate us the best in the country among comparable acute trusts when asked if they would recommend the Trust as a place to work and when asked whether care of patients is the organisation’s top priority
• Our workforce are amongst the most motivated in the country; we achieved the top acute hospital score in the country for staff engagement in the last national staff survey

Once you understand the requirements outlined in the advert, please ensure your application accurately reflects where you match them. For further information regarding the role please read the attached Job Description and Person Specification.