Receptionist - Manchester, Greater Manchester Manchester
Job description
Receptionist - Manchester, Greater Manchester
Full Time
Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street
Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Who are we looking for?
We are on the hunt for an outgoing Receptionist to continue the work of our meticulous Stock Exchange Hotel team. Could this be you?
If so, you’ll be bursting with the friendliness and warmth that Stock Exchange Hotel is famous for and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly motivated and brimming with confidence, which you’ll use to go above and beyond in making each guest’s experience truly special.
As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique property as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay.
You’ll be the number one contact for our guests through their stay, effortlessly reflecting our values of Meticulous, Heritage and Trust. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Here’s the role in a nutshell. You will:
- Act as a hotel ambassador at all times as you will be representing the brand and the company.
- Greet all hotel guests and assist them with check-in and check-out.
- To comply with all Security and Health & Safety policies.
- Eye for detail, have the ability to maintain high standards, be receptive to training and coaching.
- To have the ability to work under supervision, be polite and helpful to both team members and guests, have good communication skills, be friendly, enthusiastic and willing to learn.
- Be fluent in spoken and written English and have the ability to communicate and interact with multi-cultural clientele.
- Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
- To act upon guest feedback to continually improve our experiences.
- To look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of office best practices.
