Receptionist - King Edward Chest Clinic Windsor, South East England, England
Job description
The post holder will responsible for working on the front line at the Chest Clinic within King Edwards hospital for Frimley Health.
There will be a team located in the north sites covering Wexham Park Hospital main reception plus off site locations of Heatherwood main reception, King Edwards, Parapet at King Edwards and St Marks. There will also be a team located in the south covering Frimley Park Hospital plus off site locations of Fleet, Aldershot and Brants Bridge.
The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in outpatient areas are efficient, with all patients and visitors greeted in a friendly and polite manner.
Clinic Preparation Function:
- To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
- To ensure patient case notes and clinic lists are available before the commencement of the clinic.
- To check patient details are correct and amend or update details on EPIC when necessary in accordance to standards set by Information Governance.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Reception Function:
- To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
- To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
- To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- To be responsible for placing patients on the outpatient follow up waiting lists (OWL), for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients’ data is recorded accurately.
- To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
- To be responsible for cashing up, closing outpatients clinics within 24 hours.
- To adhere to the Trust Access Policy
