Receptionist-Hounslow Hounslow, England
Job description
JOB TITLE: Night Receptionist
LOCATION: Heathrow
SALARY: Competitive
JOB OBJECTIVE:
To welcome guests in accordance Park Grand Hotel Standards and Standard Operating Procedures, aiming to increase guest satisfaction. To sell rooms in a manner that maximizes revenue and occupancy, while maintaining highest possible guest satisfaction. To perform all cashiering functions as they pertain to guestroom accounts, under the direction of the Front Office Shift Leader, FOM and the established Park Grand Hotels guidelines and policies.
MAIN DUTIES:
. Night Receptionist receives handover over from the Late Duty Manager.
· Count Management safe and sign float book
· Deal with late check ins
· To ensure that the building is secure
· Control of the switchboard
· Night Receptionist ensures that the Night GSS duties are carried out efficiently and all public and back of house areas are maintained to a very high standards
· Generate Opera Balance and Room Rate Report
· Follow the list of Night Audit procedures and generate the relevant reports for the relevant departments.
· Cash up the bar, dealing with all forms of payment.
· Run the relevant back up and sign the logbook, inform Management & Accounts of any discrepancies.
· Programme Early Morning calls and organise taxis and ensure ordered newspapers are ready.
· Count float and drop any cash taken.
· Handover over to the early GSS Reception and Early Duty Manager.
BENEFITS:
- Competitive salary
- A supportive, empowering team environment
- Benefit Platform with various discounts
- Wellbeing support, workshops and advice
- Plenty of opportunities for promotions and internal progression
- Certified Classroom and E-Learnings
- 28 holidays, including 8 bank holidays with more holidays after 2-year service
- Cash-back health benefits, including optical, dental, chiropractor and physio services
- Discounted gym membership
- Excellent Incentive schemes
- Awards and Recognition Programme
- Seasonal annual parties
- Free, healthy meals while on duty
- Free dry cleaning of uniforms
- Regular and ongoing training and development
- Wagestream employer – access 50% of your wages earned before payday for those unplanned costs
- Pension scheme
Please check our website for more information: www.parkgrandheathrow.co.uk
Please note you must be eligible to live and work in the UK in order to be considered for this position and we are currently not providing any visa or sponsorship for the role advertised.
The Park Grand Hotel Group is an equal opportunity employer. We celebrate and promote diversity & inclusion and are committed to hiring a diverse workforce, creating an inclusive environment & a culture free of discrimination & harassment, to enable you to develop and thrive. So, however, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
If you haven't heard from us within 14 days please consider your application to have been unsuccessful on this occasion. However please do look up to various positions currently available or in future relevant to you.
Job Types: Full-time, Permanent
Salary: £24,856.00 per year
Benefits:
- Company pension
- Discounted or free food
Schedule:
- Night shift
- Weekend availability
Experience:
- Administrative Assistants & Receptionists: 1 year (preferred)
Work Location: In person
