Receptionist - Hotel London, England
Job description
Manhattan Loft Gardens (MLG), known as ‘London Sexiest Skyscraper’, is Europe’s most ambitious 42-storey skyscraper featuring 248 Loft apartments, a 145-bedroom hotel, three exclusive sky gardens, a breath-taking lobby bar and restaurant, a 7th level destination restaurant, mezzanine club and 4 event rooms. MLG is located within walking distance from Stratford International Station and Westfield Shopping Centre.
The Stratford Hotel is a design hotel set within the first 6 floors of MLG. At The Stratford we do things a little differently, we value authenticity and encourage our people to bring their personality to work.
Teamwork and collaboration are our greatest assets. We work together to create unforgettable experiences for our guests and ourselves. We embrace a growth mindset with no problems, only solutions and learning opportunities.
We work hard and play harder! You will often find our teams out socialising together, whether it’s bowling, foraging, in a cocktail master class or in the pub! We truly believe that a friendly workplace is a happier workplace.
We are looking for proactive and driven Receptionist to join our Team.
Come join us!
What you’ll do…
· Greet guests and engage with guests in a friendly and personal manner, both in the reception areas and in the lobby.
· Ensure that the guest experience from entry to the hotel, through to departure is delivered according to departmental standards operating procedures and the guests’ expectations.
· Attend to all guest enquiries and requests promptly
· Communicate any special requirements of individual guests to other departments.
· Liaise with the Guest Relations Manager or Duty Manager on any guest complaints or enquiries in a timely manner.
· Ensure every guest is provided with rooming procedure according to company standards.
· Be fully aware of the cash handling and credit procedures and report any discrepancies to the Duty Manager.
What we are looking for…
· 1 year experience in a similar role
· Friendly, approachable, and with a positive attitude at all times
· Passionate about offering personal and caring customer service that will make guests come back for you
· Organised and proactive with a keen eye for detail
· Growth mindset that continuously look for ways to improve our guests and colleagues experience
What’s in it for you…
· Gym discounts and wellness classes
· Monthly wellbeing challenges, trekking activities, sporting events.
· Party, Party Party –bi-annual theme parties.
· Monthly birthday celebrations and ‘Have one on us’ team drinks.
· Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City.
· Freshly cooked food during your shift
· 30% discount in stays and across all our F&B outlets
· Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
· Opportunity to join and participate in our unique GROW academy
· Bike to work scheme
· Season Ticket Loan
· Experience Stay in the Hotel to enjoy with a plus one
· Wagestream – Offering you a range of features, including up to 50% of salary stream before pay date, saving pot, financial advice.
· Hospitality Action – our EAP offering a range of support and confidential advice in a range of areas, including mental health, parental, financial, managerial, legal and bereavement, 24 hours a day, 7 days a week. Face to face counselling sessions is available, if needed.
· Recommend a friend Scheme, giving you the possibility to earn up to £500 for individual referral
· GROW Vouchers - Recognition programme that allows you to exchange earned vouchers for different prizes.
· Star of the Month and Star of the Year Awards
· A supportive, people-focused culture
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 12 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- London, E20 1FD: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
