Receptionist Hafan Pwllheli (weekends) Pwllheli, Wales
Job description
Gwynedd Council offers an attractive employment package, for more information please click on this (Information Pack)
Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.
(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)
Secondments will be considered for this post
For further information about this post please contact Gerwyn Owen on 01758 701219
Interview date 02/03/2023.
Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: 01286 679076
E-Mail: [email protected]
CLOSING DATE: 10.00 AM, THURSDAY, 23/02/2023.
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.
Personal attributes
Essential
Good communication skills.
Ability to communicate with customers and colleagues effectively and politely.
Ability to make correct decisions under pressure.
To conduct oneself in a professional manner with the public and with colleagues.
Desirable
Pleasant and even-tempered / level-headed disposition.
Good sense of humour.
Punctual
Qualifications and relevant training
Essential
Desirable
Valid First Aid Certificate.
Computer skills
Relevant experience
Essential
Desirable
Experience in the day to day operating of a reception area, dealing with customer enquiries and telephone calls.
Skills and specialist knowledge
Essential
Desirable
Language requirements
Essential
Listening and Speaking - Foundation Level
Able to maintain a simple conversation through the medium of Welsh and English in the everyday context of the post, using specific vocabulary that arises regularly, in order to present information.Able to present simple information through the medium of Welsh and English that hasn't been prepared beforehand and respond to questions.
Reading and Understanding - Foundation Level
Read and understand simple messages and information leaflets associated with the post through the medium of Welsh and English, and understand short and simple reports on familiar subjects.
Writing - Foundation Level
Able to complete simple forms and compose a letter or short e-mail through the medium of Welsh and English by using a number of familiar phrases in order to convey a simple message.
Purpose of the post
- Ensure that the people of Gwynedd are at the heart of everything we do.
- To ensure that the Hafan Reception is operated efficiently and professionally during office opening hours
Responsibility for functions
- -
Main duties
- Answer telephone, deal with customer enquiries and note messages that require technical response
- Booking of boats on pontoons using marina management system
- Invoice customers for marina services
- Process payments for goods and payment of invoices
- End of shift till reconciliation
- Log crane hoist diary bookings
- Process slipway registrations using Gwynedd Council registration system
- Sign customer keys in and out to contractors, maintain key cupboard system
- Process incoming mail and pass onto appropriate personnel
- Ensure the reception area is clean and tidy at all times
- Monitor and ensure cleaning supplies are readily available for cleaners
- Responsibility for self-development.
- Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
- Operate within the Council’s policies in relation to equal opportunities and equality.
- Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
- Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
- Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
- Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Special circumstances
- To work weekends and Bank Holidays
