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Job description

Holiday Inn London West

We are a 4* Hotel in North Acton, that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Front Office Department.

Reporting to the Front Office Manager, the Guest Service Assistant is responsible for Checking in/out Guests at the Front Office Desk, Providing Excellent Guest Satisfaction, answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.

Main Duties:

· To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged

· To fully ensure that any discrepancies are resolved or reported

· To ensure the security of the Hotel to the standard set by the Hotel

· Checks billing instructions and guest credit for compliance with hotel credit policy and minimise room rebates.

· To ensure all guest requests are met promptly and efficiently

· To action/deal with any complaints/queries expressed by guests, informing the Front Office Manager and Duty Manager, asking for assistance when necessary.

What are we looking for?

The appointed Guest Service Assistant serving Holiday Inn Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Positive attitude

· Must have experience working in a Front Office department in a 3* Hotel or 4* Hotel Property

· Excellent customer service skills and is passionate about exceeding guest expectations

· Able to work in a fast-paced working environment and remain calm under pressure

· Fully Customer Focused

· Excellent communication skills

· Ability to work under pressure

· Ability to work in a team orientated Environment

· Previous Experience in a similar role

· Experience in using the Opera PMS System

· Flexible approach with regards to working additional hours if required

In Return for your Commitment, we will offer you:

· Free meals on duty

· Uniform

· Staff discounts within Holiday Inn Hotels

· Excellent Training and Development opportunities within the hotel group.

· Commission for upselling hotel services

· Ability to accrue IHG One Rewards program points to use for free hotel stays and online shopping

If you are interested in the Guest Service Assistant position, please send us a copy of your CV and Covering Letter by clicking the Apply tab.

Benefits:

· Flexible working hours

· Discounted/free food

· Company events & social hours

· On-site parking

If you are interested in the Guest Service Assistant / Receptionist position, please send us a copy of your CV and Covering Letter by clicking the Apply tab.

Job Types: Full-time, Permanent

Salary: £11.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Loyalty bonus
• Tips
• Yearly bonus

Work Location: In person

Reference ID: Holiday Inn London West Reception
Expected start date: 08/05/2023