Receptionist / Front of House / Customer Service Wimbledon, England
Job description
Receptionist / Front of House / Customer Service
Wimbledon Dental Wellness is a brand new, holistic, private dental practice, in the heart Wimbledon Broadway. We are 1 minute walk from the mainline Wimbledon train station.
WORK ENVIRONMENT:
- Modern, brand new dental surgery
- Safe, spacious and clean working environment
- On-the-job training and complimentary training courses
- Friendly, kind and caring team
- Holistic, positive and pleasant work atmosphere
- Growth opportunities including mentorship and training
- Discount scheme in many shops and restaurants in Wimbledon
POSITION SUMMARY:
- Exceptional customer service to patients
- Fixed term contract with duration to be discussed
- Permanent position
- Full time opportunity
- Monday to Friday (with some Saturdays - open to discuss this)
- £11-£14 per hour based on experience
- Bonus and incentive schemes
ESSENTIAL DUTIES:
- Greeting patients in a friendly and warm manner; answering the phone (telephone training provided); checking patient in and out; booking, confirming and amending appointments; updating patient records; collecting payment; processing and sending invoices; maintaining patient confidentiality; making patients aware of the services that we offer.
- Keeping the common areas organized; ordering surgery supplies as needed; maintaining cleanliness of reception area, waiting room and common areas throughout the day; calling labs for collecting dental work; posting surgery items.
REQUIREMENTS:
Excellent comminication skills (verbal and written English); organised, punctual and methodical, good teamwork skills; self motivated, friendly, confident in the line of work; able to work alone on reception; calm under pressure, good listening skills and calm demeanour; trustworthy and reliable; previous customer service experience preferred; minimum computer skills including microsoft word and excel; training will be provided on use of the dental software and the day to day running of the dental surgery.
Job Types: Full-time, Permanent, Apprenticeship, Zero hours contract, Graduate, Internship
Contract length: 12 months
Salary: £11.00-£14.00 per hour
Expected hours: 30 – 38 per week
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Flexitime
- Store discount
- Transport links
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 03/09/2023
Reference ID: Dental Receptionist / Front of House / Customer Service
Expected start date: 11/09/2023
